Jeremiah Horn
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Staffing Authority
Las Vegas, NV
04.2025 - 06.2025
- Assisted coworkers with complex assembly tasks when necessary.
- Assembled components according to specifications and blueprints.
- Inspected finished products for quality and accuracy.
- Collaborated with team members to improve workflow efficiency.
Retail Sales Specialist
Premium Retail Services Inc
Tempe , AZ
02.2024 - 12.2024
- Represented multiple carriers, including Verizon, T-Mobile, AT&T, and prepaid options, to drive in-store phone sales.
- Delivered exceptional customer service by actively engaging with customers, identifying their needs, and recommending suitable mobile devices and accessories.
- Demonstrated product features, benefits, and functionalities of smartphones, and other mobile tech to customers.
- Demonstrated product features, benefits, and functionalities of smartphones, and other mobile tech to customers.
- Assisted customers with mobile plan selection based on their usage needs and budget, ensuring the best fit for long-term satisfaction.
- Stayed up to date with the latest trends in mobile technology and industry promotions, sharing product knowledge with customers to enhance their shopping experience.
Centralized Support Specialist
One Medical
Mesa, AZ
09.2023 - 02.2024
- Handled a high volume of incoming and outgoing phone calls, delivering personalized assistance.
- Coordinated and scheduled appointments for customers, ensuring efficient time management, and seamless service delivery.
- Composed and submitted referrals to internal departments and external agencies to address customer needs, and ensured timely resolution.
- Provided support and clarification on prescribed medications and treatments, addressing patient questions and concerns.
- De-escalated challenging customer situations through empathetic communication and conflict resolution techniques, ensuring a positive experience.
Online Experience Team Advisor
DriveTime Auto
Mesa, AZ
10.2022 - 08.2023
- I worked in the Drivetime Online Experience Team, handling customer service calls, inbound and outbound, and data processing.
- Documented all information and customer inquiries via internal updates to customer records, and set up and confirmed appointments.
- Successfully diffused high-tension situations, turning dissatisfied customers into repeat clients by offering timely solutions and clear communication.
Senior Process Voice Executive
Cognizant TCO
Tempe, AZ
06.2021 - 09.2022
- Worked on the Waymo Live Support system through involvement in a Cognizant-led project.
- Fielded incoming calls to address customer concerns, process orders, and offer product support.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service. Achieved targets on key performance metrics regularly.
- Achieved targets on key performance metrics regularly.
Customer Service
TTEC
Tempe, AZ
12.2018 - 04.2021
- Supported initiatives for United Healthcare, Mercedes-Benz Embrace, and FCC Digital TV Services.
- Delivered excellent customer service by responding to inquiries, resolving complaints, and providing detailed product information.
- Delivered timely responses to enhance client satisfaction.
- Worked with internal teams to resolve customer issues and update service information based on phone conversations.
Customer Service Representative
Permanent General Companies
Phoenix, AZ
09.2016 - 10.2018
- Consistently met performance metrics by managing over 50 calls daily, with proactive issue resolution.
- Worked closely with other departments (sales, logistics, etc.). To provide seamless service and resolve cross-functional issues.
- Delivered exceptional service by actively listening to customers, empathizing with their concerns, and providing effective solutions.
- Achieved high levels of customer satisfaction by resolving issues efficiently and offering personalized solutions based on customer needs.
Education
High School Diploma -
Compadre High School
Tempe06-2010
Some College (No Degree) -
Phoenix Job Corp
Phoenix, AZSkills
- Order fulfillment
- Inventory management
- Quality control
- Assembly techniques
- Equipment operation
- Logistics coordination
- Customer service
- Conflict resolution
- Data processing
- Sales techniques
- Communication skills
- Problem solving
- Customer service and retention
- Customer service background
Timeline
Warehouse Associate
Staffing Authority
04.2025 - 06.2025
Retail Sales Specialist
Premium Retail Services Inc
02.2024 - 12.2024
Centralized Support Specialist
One Medical
09.2023 - 02.2024
Online Experience Team Advisor
DriveTime Auto
10.2022 - 08.2023
Senior Process Voice Executive
Cognizant TCO
06.2021 - 09.2022
Customer Service
TTEC
12.2018 - 04.2021
Customer Service Representative
Permanent General Companies
09.2016 - 10.2018
High School Diploma -
Compadre High School
Some College (No Degree) -
Phoenix Job Corp
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