Jeremiah Johnson
Malaga
Summary
Dynamic Operations Manager with extensive experience at RiverCom 911, excelling in team leadership and strategic planning. Proven track record in enhancing operational efficiency and fostering strong relationships with external agencies. Skilled in critical analysis and decision-making, driving performance improvements while ensuring compliance with policies and procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
RiverCom 911
06.2022 - Current
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Responsible for conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external agencies and local businesses.
- Worked to establish positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Analyzed and reported on key performance metrics to upper management.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and major events.
- Coordinate with multiple departments to maintain day-to-day operations of the dispatch center.
Radio Systems Technician
RiverCom 911
06.2013 - 12.2021
- Assisted the Radio Systems Manager with maintaining a multi site radio systems for first responders.
- Troubleshoot and repair radio systems software and hardware.
- Communicate with the dispatch floor and respond to work orders entered.
- Work closely with the IT department regarding software upgrades, new technology and programs.
911 Dispatch Supervisor
RiverCom 911
07.2011 - 06.2013
- Oversee a team of 5-6 Telecommunicators as front line management.
- Performed Supervisor duties such as scheduling, response plans, agency notifications, and evaluations while performing the work of a Telecommunicator.
- Mitigate issues among my team, user agencies and the public.
- Ensure that my team members follow agency policies and procedures.
911 Telecommunicator
RiverCom 911
03.2008 - 07.2011
- Answer 911 and business line calls from a 2 county area
- Dispatch via radio emergency situations to law, fire and EMS agencies to respond to.
- Perform a number of records functions such as processing warrants, entering stolen property or missing persons, and accurately read orders and returns through state and national databases.
Education
GED -
Eastmont/Wenatchee High School
Wenatchee, WA06-1996
Skills
- Critical analysis
- Team leadership
- Decision-making
- Planning and implementation
- Operations oversight
- Customer relationship management
- Strategic planning
- Operations management
- Customer service
Accomplishments
During my time as Supervisor, I created and implemented our current procedure for dispatching fire and EMS to critical calls, reducing our tone out times by as much as 70%.
I have been recognized by my peers for the RiverCom Support award, as well as several team awards for handling large incidents and I have been recognized for life saves.
I have promoted up through RiverCom with my strong work ethics, ability to communicate, and proven leadership.
Certification
I am certified or have completed courses in the following area's related to public safety.
- West POint Leadership Academy
- PIO
- CISM
- CTO
- Tactical Dispatch
- ICS
- ACCESS level 2
- Numerous other leadership courses.
Timeline
Operations Manager
RiverCom 911
06.2022 - Current
Radio Systems Technician
RiverCom 911
06.2013 - 12.2021
911 Dispatch Supervisor
RiverCom 911
07.2011 - 06.2013
911 Telecommunicator
RiverCom 911
03.2008 - 07.2011
GED -
Eastmont/Wenatchee High School
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