Jeremiah Johnson

Cultivated long-term, trusting relationships with customers to enhance retention.

Generated sales leads through networking and cold calling efforts.

Conducted inspections of customer properties to identify necessary services.

Prepared and presented proposals to both existing and prospective clients.

Executed telephone prospecting and appointment setting for increased outreach.

Ensured accurate and timely completion of all sales-related documentation.

Controlled expenses effectively to maximize profitability.

• Developed high-performing customer service team, achieving measurable improvements in client satisfaction scores.
• Analyzed performance metrics to implement strategies that enhanced service delivery effectiveness.
• Participated in calibration calls to optimize customer interactions through collaborative efforts.
• Provided technical support for equipment issues, ensuring seamless operational continuity.
• Contributed to Symtrain project, improving training programs for Costco Customer Service representatives.
• Coached team members in a collaborative environment, promoting personal and professional growth.
• Implemented innovative solutions for agent training, streamlining onboarding processes and increasing retention rates.
• Engaged in cross-departmental projects to enhance client and agent experience alignment.

• Led team to resolve fraud cases, strengthen security protocols, and reduce incidents.
• Provided technical support, increasing customer login success rates and improving website functionality.
• Coached sales teams strategically, resulting in higher offer acceptance rates and enhanced customer satisfaction.
• Mentored eight new hire classes, ensuring smooth onboarding and successful cultural integration.
• Recognized as MVP in training for demonstrating exceptional leadership and commitment to excellence.
• Developed a skilled workforce through effective mentoring of new hires.
• Empowered sales teams with targeted coaching, driving improvements in offer acceptance rates.
• Enhanced operational efficiency by addressing technical issues promptly.

• Optimized marketing campaigns, leading to measurable sales improvements.
• Developed targeted strategies that significantly increased online traffic and overall sales performance.
• Managed 20 sales and development staff, fostering skill growth and commitment.
• Led three dealership websites, driving lead conversion through data-driven strategies.
• Acted as dealer representative, ensuring customer satisfaction and service excellence.
• Mentored team members to enhance productivity and morale in a collaborative environment.
• Certified in vehicle technology and GM sales, delivering comprehensive product knowledge.

• Managed dealership website, increasing online engagement and sales performance.
• Led internet sales initiatives, resulting in measurable growth in customer base.
• Enhanced customer service protocols, improving satisfaction and retention rates.
• Represented dealership to strengthen brand presence in local market.
• Certified expert in vehicle technology, delivering informed support during sales processes.
• Drove strategic marketing efforts to boost online conversion rates and customer engagement.
• Analyzed web traffic data to identify trends, informing targeted campaigns that improved lead generation.