Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremiah Jones

Dallas

Summary

Seasoned Operations Manager with a proven track record at Brenntag, enhancing operational efficiency and team productivity through expert leadership and process improvement. Skilled in Warehouse Management Systems and team management, I've consistently driven projects to completion, achieving significant improvements in safety and compliance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Eatery Essentials
Lancaster
08.2018 - 12.2024
  • Managed and supervised a team of call center representatives, providing coaching and training as needed
  • Trained new hires on various wms ( rf scan gun, high jump, ups world ship, dispatch tracker
  • Provided leadership, training, development, and mentorship for Leads and future Leads
  • Actively embraced continuous improvement through improvement of self as much as improvement of team, processes, and environment
  • Identified and implemented best practices
  • Lead operational training and cross-training events
  • Created a culture of ownership and participation
  • Preformed excellent customer service and follow-up skills
  • Expert in WMS, SAP and was able to perform research on exceptions
  • Provided direction on key responsibilities: Productivity monitoring, reporting and feedback; quality performance and feedback; inventory integrity in all processes; safety training, reporting, and policy; and loss prevention training and awareness
  • Ensured company policies were communicated, understood, and administered
  • Maintained a safe, secure, and healthy work environment, able to show year-on-year improvements in accident and injury statistics
  • Maintained necessary equipment and tools for the operation to succeed

Assistant Operation Manager

Conn's Home Plus
Lancaster
03.2016 - 05.2022
  • Researched and developed manufacturing processes to reduce production time
  • Certified new hires on pit equipment (forklift)
  • Coordinated workloads to fit with tight deadlines and employee schedules
  • Received systemically and verify inbound purchase order receipts
  • Created pick tickets for warehouse use
  • Monitored and process delivery trips completed on respective shift
  • Ensured all safety procedures, processes and policies are followed
  • Oversaw the daily activities and processes that take place on the respective shift(s)
  • Motivated, Organized and Encouraged teamwork within the workforce to meet productivity standards
  • Assisted in coaching process for both union and non-union employees
  • Communicated effectively with other departments and customers when necessary regarding special handling of orders, shipments and purchase orders
  • Monitored all facility, sanitation, and safety requirements to ensure they are completed daily
  • Developed and implemented strategies to improve call center performance, including lead generation and customer satisfaction
  • Monitored and analyzed call center metrics, such as call volume, response times, and conversion rates
  • Handled escalated customer issues and ensure prompt resolution
  • Ensured the call center operated in compliance with company policies and industry regulations

Production Supervisor/Operations Manager

Brenntag
Lancaster
04.2012 - 05.2016
  • Established and implemented operational policies and procedures including but not limited to production, receiving, routing, inventory, and transportation
  • Maintained high standards related to the physical condition of warehouse and equipment
  • Oversaw coordination of operations with transportation and dispatch using various TMS (transportation management systems)
  • Implemented new processes to increase efficiencies with KPI's
  • Ensure warehouse is in compliance with all state and federal law (i.e
  • OSHA.)
  • Ensure warehouse associate training is occurring timely
  • Troubleshoot systems issues, which effect timely delivery and/or receiving of product
  • Planned daily and weekly production activities when necessary
  • Ensured all food safety compliance
  • Ensured company sponsored safety programs are administered correctly according to best practice
  • Tracked, monitored and regularly reported on team's operations, and closely managed key customer accounts to develop paths to issue resolution
  • Achieved and maintained targeted team statistics along with other established goals
  • Coordinated workloads to fit with tight deadlines and employee schedules
  • Monitored cycle counts of inventory completed on respective shift
  • Communicated with traffic department regarding changes with customer orders on respective shift

Warehouse Supervisor/Forklift Operator

PTG LOGISTICS, LLC.
Grapevine
07.2009 - 01.2012
  • Supervised and lead a team of warehouse workers, including forklift operators, packers, inventory controllers, and secondary production teams
  • Maintained a positive presence on the floor throughout the shift
  • Trained new hires for various Pit Equipment
  • Schedule and assign daily tasks to ensure efficient operations and adherence to safety policies
  • Train, develop, and evaluate employee performance, fostering team growth and accountability
  • Communicated with lead team to oversee new hire and follow- up training for all employees
  • Performed job evaluations and communicated results to employees
  • Evaluated work performance of personnel regarding promotions, absenteeism, commendations and disciplinary action
  • Communicated with other members of management and departments to ensure that goals were accomplished
  • Maintained a safe, clean work environment
  • Be knowledgeable of all emergency procedures and regulations regarding fire and other potential emergencies
  • Performed duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location

Education

Bachelor's degree - Operations Management

UNT
Dallas, TX
06-2014

Diploma -

David W Carter High School
Dallas, TX
01.2007

Skills

  • Microsoft SQL Server
  • Microsoft Project
  • Computer Networking
  • SQL
  • E-commerce
  • Root cause analysis
  • Budgeting
  • EDI
  • Forklift
  • 3PL
  • Solarwinds
  • Construction
  • Customer segmentation
  • Analysis skills
  • Analytics
  • Search engines
  • Reach Truck
  • Typing
  • Process improvement
  • Team management
  • Sales
  • ATS
  • Order fulfillment
  • Customer relationship management
  • Microsoft SharePoint
  • Warehouse experience
  • Linux
  • User Interface (UI)
  • Remedy
  • Employee evaluation
  • Pricing
  • Shipping & receiving
  • Microsoft Access
  • Project planning
  • Production planning
  • Office manager experience
  • HTML5
  • MySQL
  • Retail sales
  • AS400
  • Warehouse distribution
  • XML
  • Dispatching
  • Kronos
  • Medical records
  • Forecasting
  • Product demos
  • SaaS
  • ICD-10
  • Logistics
  • Quality Management
  • Business management
  • Cybersecurity
  • Payroll
  • Six Sigma
  • Warehouse management system
  • Mentoring
  • Accounting software
  • Disaster recovery
  • Project Leadership
  • Warehouse Management
  • Pre-sales
  • Transportation management systems
  • HCPCS
  • Insurance sales
  • Technical Support
  • Telecommunication
  • Salesforce
  • Microsoft Excel
  • Conflict management
  • Microsoft Word
  • Accounts receivable
  • Data analysis skills
  • Front desk
  • SAP ERP
  • Freight
  • Operations Management
  • Databases
  • Data Warehouse
  • PeopleSoft
  • CGMP
  • Lean manufacturing
  • Continuous improvement
  • Process management
  • Inventory control
  • NetSuite
  • MPLS
  • Risk management
  • VPN
  • Supply chain
  • Financial services
  • Requirements Gathering
  • Workday
  • Customer support
  • Project management
  • Pallet Jack
  • Data collection
  • Product management
  • Manufacturing
  • Visio
  • OSHA
  • ISO 9001
  • Help Desk
  • Tanker Experience
  • Business Analysis
  • APIs
  • Human resources
  • Windows
  • Supervising experience
  • Hospitality
  • RF Scanner
  • Order Picker
  • Dealership experience
  • Oracle

Certification

  • Certified Payroll Professional
  • Property & Casualty License
  • Six Sigma Certification
  • Forklift Certification

Timeline

Warehouse Manager

Eatery Essentials
08.2018 - 12.2024

Assistant Operation Manager

Conn's Home Plus
03.2016 - 05.2022

Production Supervisor/Operations Manager

Brenntag
04.2012 - 05.2016

Warehouse Supervisor/Forklift Operator

PTG LOGISTICS, LLC.
07.2009 - 01.2012

Bachelor's degree - Operations Management

UNT

Diploma -

David W Carter High School

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Jeremiah Jones