Jeremiah Jordan
Raleigh,NC
Summary
High performing Multi-Unit Restaurant Manager with a proven track record at Salve, LLC and Panera, LLC enhancing customer satisfaction through innovative staff training and operational efficiency. Expert in labor management and problem-solving, I foster high-performing teams and consistently exceed sales targets, ensuring brand standards and exceptional service delivery. Vivo Ristorante recognized as the #1 Italian Restaurant in Raleigh October 2023-24 by Raleigh's Best.
Overview
13
13
years of professional experience
Work History
Multi-Unit Restaurant Manager
Vivo Ristorante/ Vici Ristobar/ Spiaggia Ristobar/
05.2023 - Current
- Supervise daily restaurant operations across front and back of house, ensuring high level, quality service and operational efficiency
- Improve overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Coordinate with ownership to redesign food and wine menus, improving pricing strategies and customer satisfaction
- Foster a culture of continuous improvement, encouraging staff to identify inefficiencies and propose innovative solutions for enhanced performance.
- Conduct regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Respond to and resolve challenging guest issues and complaints promptly and to full satisfaction, promoting brand loyalty and maximizing repeat business
- Streamline scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
- Develop a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
- Ensure consistent food quality by overseeing menu planning, ingredient sourcing, and inventory management processes.
- Maintain a safe and secure environment for both employees and guests by enforcing strict adherence to safety protocols and guidelines.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
- Reconcile cash and credit card transactions to maintain accurate records.
- Achieved recognition as the #1 Italian Restaurant (Gold) in Raleigh by Raleigh's Best October 2023-24
Owner/ Home Improvement Operator
Honeycutt Carpentry and Construction
09.2021 - 05.2023
- Directed and managed all aspects of interior remodeling projects including marketing, client consultations, subcontractor coordination, and budgeting
- Successfully delivered and completed projects on over 1,000 properties in the Raleigh-Metro area
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members with a strong attention to detail
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
General Manager
Panera, LLC
03.2012 - 09.2021
- Directed and managed daily operations across multiple cafes, ensuring seamless customer service and efficient processes
- Mentored and developed over a dozen hourly staff members into management roles, designing a robust talent pipeline
- Facilitated and directed multi-market orientation sessions for new employees of all positions, streamlining regional training practices
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Organized and managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Millbrook- Raleigh, NC
Skills
- Training and development
- Brand standards
- Customer service
- Labor management
- Operations management
- Social media marketing
- Interpersonal communication
- Problem Solving
Timeline
Multi-Unit Restaurant Manager
Vivo Ristorante/ Vici Ristobar/ Spiaggia Ristobar/
05.2023 - Current
Owner/ Home Improvement Operator
Honeycutt Carpentry and Construction
09.2021 - 05.2023
General Manager
Panera, LLC
03.2012 - 09.2021
High School Diploma -
Millbrook- Raleigh, NC
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