Lacey McElhannon
Azle,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registration Manager
SurePoint ER
09.2021 - Current
- Managed a team of registration staff, ensuring efficient operations and exceptional customer service.
- Developed training programs for registration staff, fostering professional development opportunities and enhancing overall team performance.
- Developed and maintained comprehensive databases for event registrants, facilitating accurate tracking and reporting.
- Analyzed registration data to identify trends, inform planning decisions, and optimize attendee experience.
Registration Trainer
SurePoint ER
03.2021 - 09.2021
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Registration Clerk
SurePoint ER
09.2018 - 03.2021
- Streamlined registration process by implementing efficient data entry and filing systems.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
Patient Access Services
Complete Emergency Care
12.2014 - 09.2018
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
Education
BBA - Enter Field of Study
Enter College Name If Applicable
Enter College Location If Applicable05.2021
High School Diploma -
Enter School Name
Enter School Location01.2017
Skills
- Quality control
- Regulatory compliance
- Networking abilities
- Event planning
- Organizational skills
- Problem-solving abilities
- Customer service
- Staff Development
Certification
- Basic Life Support (BLS)
- Patient Care Tech (PCT)
Timeline
Registration Manager
SurePoint ER
09.2021 - Current
Registration Trainer
SurePoint ER
03.2021 - 09.2021
Registration Clerk
SurePoint ER
09.2018 - 03.2021
Patient Access Services
Complete Emergency Care
12.2014 - 09.2018
BBA - Enter Field of Study
Enter College Name If Applicable
High School Diploma -
Enter School Name
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