Summary
Overview
Skills
Work History
Work Availability
Quote
Timeline
Education
AssistantManager
Jeremiah Klingforth

Jeremiah Klingforth

Wausau,WI

Summary

Seasoned supervisor offering over 20 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.

Overview

27
27
years of professional experience

Skills

  • Team Supervision
  • Training
  • Client support
  • Issue resolution
  • Database analysis
  • Quality Improvement
  • Daily cash handling, depositing, and reporting
  • Program evaluation
  • Leadership and mentorship
  • Quantitative skills
  • Improvement plan knowledge
  • Active listening
  • Microsoft Office
  • Teambuilding
  • Reliable and trustworthy
  • Creative Problem Solving
  • Upselling Products and Services
  • Issue and complaint resolution
  • De-escalation Techniques
  • Understanding Customer Needs
  • Delegating tasks and overseeing progress
  • Felxiblity to accomidate work environment

Work History

Customer Service Lead

Department of Transportation
Stevens Point, WI
04.2022 - Current
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during in-person interactions.
  • Set up and maintain driving licenses and registrations for in-person customers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Initiated training sessions and coached employees to develop effective staff.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.

Store Manager

Teamwireless Verizon
Merrill, WI
11.2021 - 04.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Travel Assistance Team Leader

AIG Travel Guard
Stevens Point, WI
03.2003 - 11.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Database analysis of case types, correct procedures, and monitored utilization of agents for maximin profitability and staffing needs.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Interviewed, hired and trained new quality customer service representatives.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Integrated process improvements to increase overall workflow.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Supervisor

Sears Retail Store
Madison, WI
08.2000 - 03.2003
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.

District Sales Manager

Daily Tribune
Wisconsin Rapids, WI
08.1998 - 08.2000
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Formulated regional sales approach based on solid customer relationships and market-driven planning.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Lead

Department of Transportation
04.2022 - Current

Store Manager

Teamwireless Verizon
11.2021 - 04.2022

Travel Assistance Team Leader

AIG Travel Guard
03.2003 - 11.2021

Supervisor

Sears Retail Store
08.2000 - 03.2003

District Sales Manager

Daily Tribune
08.1998 - 08.2000

High School Diploma -

Lincoln High School

Some College (No Degree) - Accounting And Business Management

UW Marshfield

Education

High School Diploma -

Lincoln High School
Wisconsin Rapids, WI
05.1998

Some College (No Degree) - Accounting And Business Management

UW Marshfield
Marshfield, WI

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