JEREMIAH LAMB

• Guided employees through the enrollment and management of their workplace retirement 401(k) plans, ensuring alignment with individual financial goals.

• Assisted customers with rolling over previous 401(k) plans and consolidating accounts for streamlined retirement planning.

• Resolved inquiries related to account management, distributions, and plan adjustments with a focus on customer satisfaction and compliance.

• Proactively communicated regulatory updates and plan changes to help clients stay informed and confident in their retirement decisions.

• Provided comprehensive support on plan features, contribution limits, and employer match options to help clients maximize retirement savings.

• Review webtoon submissions and user-generated content to identify sensitive content such as graphic violence, explicit content, hate speech, and other potentially harmful material
• Ensure that sensitive content is evaluated in line with the platform's guidelines and community standards
• Identify and take appropriate action against content that violates guidelines on sensitive issues, including flagging and escalating inappropriate content

• Ensured compliance with community guidelines by managing escalations and delivering strategic recommendations for Ad campaigns
• Analyzed and leveraged relevant data and escalation trends to drive enhancements to the overall escalation process, offering recommendations for process, policy, and product improvements
• Managed sensitive content issues, such as graphic images, videos, offensive language, and objectionable material, ensuring swift resolution and adherence to policies
• Leveraged strategic tools, systems, and data to analyze trends, provide insights, define goals, and enhance operational processes
• Collaborated with cross-functional teams to develop and refine content policies, ensuring they reflect current trends and address emerging challenges

• Investigated and resolved complex cases of ad abuse, demonstrating a meticulous and detail-oriented approach to ensure the highest level of user safety and trust
• Stayed current with industry trends and evolving online threats, proactively adapting content moderation strategies to address emerging challenges
• Executed thorough content moderation practices to ensure that incoming LinkedIn advertisements align with platform policies and community standards
• Mentored new team members to improve performance and assist with on-boarding, showcasing leadership and coaching ability

• Conducted internal audits to assess adherence to quality standards, actively participating in external audits with regulatory bodies
• Collaborated with cross-functional teams to address quality-related issues, leading to streamlined workflows and enhanced operational efficiency
• Performed one-on-one coaching sessions to address individual learning needs, provided constructive feedback, and supported team members in achieving professional development goals
• Conducted weekly performance sessions with management, providing valuable insights and documentation for process improvements

• Investigated and resolved escalated fraud cases, demonstrating a meticulous and detail-oriented approach to maintaining the integrity of financial transactions
• Liaison between Fiserv and external partners, fostering strong relationships and ensuring seamless communication channels to address fraud-related concerns and share insights
• Utilized data-driven insights to identify patterns and trends, providing actionable recommendations to optimize fraud prevention tools and strategies
• Devised and implemented innovative strategies to combat fraud through collaboration with team members, resulting in a 20% reduction in fraudulent activity cases