Jeremiah Lampkin
Oakland,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty at The Home Depot, leveraging exceptional problem-solving and active listening skills. Expert in conflict resolution and data entry, significantly improving service delivery. Demonstrated ability to exceed performance targets through critical thinking and professional telephone demeanor, contributing to positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Home Depot
04.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Set up delivery dates for online orders.
- Handled returns for in store items and online orders.
- Made adjustments to customer deliveries to help further fit their needs.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assembly Associate
Tesla
09.2021 - 03.2022
- Contributed to a positive working environment by actively supporting teammates in achieving their goals.
- Assisted in the development of new assembly procedures for enhanced product quality.
- Assisted in training new team members, sharing expertise and best practices for successful onboarding.
- Met or exceeded daily production targets while maintaining high-quality workmanship.
Restaurant Waiter
Plank Oakland
03.2019 - 03.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Fenton's Creamery
05.2016 - 11.2018
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
High School Diploma -
Kipp King Collegiate High School
San Lorenzo, CA06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Professional telephone demeanor
- Appointment Scheduling
Timeline
Customer Service Representative
The Home Depot
04.2022 - 06.2024
Assembly Associate
Tesla
09.2021 - 03.2022
Restaurant Waiter
Plank Oakland
03.2019 - 03.2020
Restaurant Waiter
Fenton's Creamery
05.2016 - 11.2018
High School Diploma -
Kipp King Collegiate High School