Jeremiah Langford
Jacksonville,FL
Summary
Dynamic Roof Estimator and Service Advisor with a proven track record at Roof-Crafters Roofing and Marine Max. Excelled in cost estimation and customer satisfaction, boosting repeat business through exceptional customer relations and accurate vehicle assessments. Skilled in multitasking and fostering trust, consistently surpassing sales targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Roof Estimator
Roof-Crafters Roofing
11.2022 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Service Advisor
Marine Max
02.2021 - 11.2022
- Educated customers on proper boat maintenance, fostering long-term relationships built on trust and loyalty.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Service Advisor
General RV
01.2018 - 01.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Automotive Service Advisor
Tom Bush BMW
01.2016 - 01.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
Automotive Service Advisor
Brumos Mercedes
Jacksonville, FL
01.2014 - 01.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Service Advisor
Mercedes Benz of Delray
Delray Beach, FL
01.2010 - 01.2014
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Electrical, Electronics Engineering Technologies
Daytona State College
Daytona Beach, FLSkills
- Cost Estimation
- Estimate Preparation
- Customer Relations
- Customer Satisfaction
- Material takeoffs
- Vehicle assessment
- Multitasking and Organization
- Listening Skills
Certification
- Captains License 05-01-2024
Timeline
Roof Estimator
Roof-Crafters Roofing
11.2022 - Current
Service Advisor
Marine Max
02.2021 - 11.2022
Service Advisor
General RV
01.2018 - 01.2021
Automotive Service Advisor
Tom Bush BMW
01.2016 - 01.2018
Automotive Service Advisor
Brumos Mercedes
01.2014 - 01.2016
Automotive Service Advisor
Mercedes Benz of Delray
01.2010 - 01.2014
No Degree - Electrical, Electronics Engineering Technologies
Daytona State College
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