Jeremiah Leach
Traverse City,MI
Summary
Accomplished Payroll & Benefits Administrator with a proven track record. Expert in payroll processing and benefits administration, with a knack for fostering employee relations and implementing recruitment strategies. Demonstrates exceptional multi-tasking capabilities and team collaboration, ensuring operational excellence and elevated employee satisfaction. I am a strong believer in understanding the whole employee.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll & Benefits Administrator
Bill Marsh Auto Group / Serra Automotive Group
09.2022 - Current
- Developed and maintained detailed procedures documentation for payroll processes, ensuring continuity of operations during personnel transitions.
- Created comprehensive training materials to educate employees on their benefits options, promoting informed decision-making during open enrollment periods.
- Collaborated with all levels of management on procedures and policies.
- Reduced payroll discrepancies with meticulous data entry and verification procedures.
- Implemented efficient systems for tracking employee absences and paid time off accruals, ensuring fair distribution of resources across the workforce.
- Coordinated annual open enrollment period activities including communications campaigns, educational workshops, and one-on-one consultations.
- Maintained organized records for 300-400 employees of all payroll transactions, ensuring easy access to accurate historical data for audits or reporting purposes.
- Elevated 401k participation of our employees from 38% to 60%.
- Served as a trusted resource for employees and management alike by keeping up-to-date on Human Resource Information Systems (Isolved)
Flooring & Home Decor Supervisor
Lowes Home Improvment
03.2022 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Territory Account Manager
Allegis Group
02.2021 - 02.2022
- Developed and presented talks on available products and services that could meet current business needs.
- Managed over 13 accounts within the north Michigan territory.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Implemented account management strategies for increased customer satisfaction and loyalty.
Assistant Manager
Tradehome
12.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Retail Supervisor
Great Wolf Lodge
01.2013 - 12.2020
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
Professional Certificate in Human Resources - Human Resources Management
Michigan State University
East Lansing, MI2022
Associate of Science - Liberal Arts And Sciences
Northwestern Michigan College
Traverse City, MI12.2019
Skills
- Multi-tasking Capabilities
- Employee Relations
- Payroll Processing
- Benefits Administration
- Recruiting and Sourcing
- Team Collaboration
- Recruitment Process Improvement
- Recruitment Strategies
- Training and Onboarding
- Applicant Tracking Systems
- Human Resource Information System Management
- Presentation Preparation
Certification
Traverse City Human Resource Association Member
Microsoft Office Specialist Excel 2016
Leader of the Quarter 2019
Events & Initiatives Committee Director
Timeline
Payroll & Benefits Administrator
Bill Marsh Auto Group / Serra Automotive Group
09.2022 - Current
Flooring & Home Decor Supervisor
Lowes Home Improvment
03.2022 - 09.2022
Territory Account Manager
Allegis Group
02.2021 - 02.2022
Assistant Manager
Tradehome
12.2020 - 02.2021
Retail Supervisor
Great Wolf Lodge
01.2013 - 12.2020
Professional Certificate in Human Resources - Human Resources Management
Michigan State University
Associate of Science - Liberal Arts And Sciences
Northwestern Michigan College
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