Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeremiah Ledesma

Bronx,NY

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

STARBUCKS
09.2024 - 04.2025
  • Lead and supervise baristas during their assigned shifts, ensuring a smooth and efficient store operation.
  • Responsible for customer service, resolving issues, and maintaining a positive team environment.
  • Able to handle tasks like cash handling, ordering supplies, and maintaining the store's cleanliness.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista

STARBUCKS
07.2023 - 08.2024
  • Able to prepare and serve coffee and food
  • Providing excellent customer service
  • Maintain a clean and organized store environment
  • Responsible for operating the cash register and accurately handling transactions.

Crew Member

HÄAGEN-DAZS
03.2023 - 05.2023
  • Responsible for effectively serving customers ice cream with a variation of cups, cones, flavors, and toppings in a quick and pleasurable manner.
  • Also responsible for making any drink that was on the menu at the time which included a variation of frappes, smoothies, milkshakes, and custom orders.

Certified Substitute Teacher

KELLY EDUCATIONAL STAFFING
03.2023 - 05.2023
  • Responsible for managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success.
  • Also responsible for the well-being and safety of the students, taking attendance, maintaining a functioning classroom, utilizing classroom management skills, leaving a clean classroom, and teaching the provided curriculum.

Line Server

CHIPOTLE MEXICAN GRILL
01.2023 - 03.2023
  • Responsible for greeting and interacting with Chipotle's customers directly, making their meals, while portioning out the ingredients to our standards.
  • Also responsible for maintaining a healthy and clean work environment to be able to serve food up to standard with health procedures and code.
  • As well responsible for keeping inventory and stock up to date with manager while different ingredients were used throughout the day.

Retail Associate

Dicks Sporting Goods
08.2022 - 01.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Cashier

Dicks Sporting Goods
10.2021 - 08.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

Highschool Diploma -

WEST BOCA RATON COMMUNITY HIGH SCHOOL
12811 Glades Rd, Boca Raton, FL 33498
01.2022

Skills

  • Cashier Experience
  • Customer Service Oriented
  • Community Contribution
  • Safety reviews
  • Labor and food cost control
  • Safety awareness
  • Customer-oriented
  • Sales monitoring
  • Cash handling
  • Employee training

Languages

Spanish
Limited Working
Portuguese
Elementary

Timeline

Shift Supervisor

STARBUCKS
09.2024 - 04.2025

Barista

STARBUCKS
07.2023 - 08.2024

Crew Member

HÄAGEN-DAZS
03.2023 - 05.2023

Certified Substitute Teacher

KELLY EDUCATIONAL STAFFING
03.2023 - 05.2023

Line Server

CHIPOTLE MEXICAN GRILL
01.2023 - 03.2023

Retail Associate

Dicks Sporting Goods
08.2022 - 01.2023

Cashier

Dicks Sporting Goods
10.2021 - 08.2022

Highschool Diploma -

WEST BOCA RATON COMMUNITY HIGH SCHOOL

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