Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Lenz

St. George,UT

Summary

Dynamic and results-driven professional with extensive experience at Ferrellgas, excelling in customer relationship management and project management. Proven track record of enhancing client satisfaction and mentoring teams, while implementing efficient processes that improved service delivery. Skilled in after-sales support and fostering strong rapport with clients to drive retention and growth.

Overview

15
15
years of professional experience

Work History

Sr. Service Technician

Ferrellgas
04.2024 - Current
  • Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
  • Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.

Operations Manager

Tristar North
03.2021 - 03.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Distribution Manager

Blue Rhino Propane
09.2020 - 03.2021


  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
  • Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Improved delivery times with strategic route planning and reallocation of resources.

Account Manager

Ferrellgas
03.2019 - 09.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

Service Technician

Ferrellgas
10.2012 - 03.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Driver Cylinder

Blue Rhino Propane
04.2010 - 10.2012
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Calla High School
Manteca, CA

Skills

  • Professional and courteous
  • Customer relationship management
  • Project management
  • After-sales support
  • Rapport building
  • Project estimation and bidding

Timeline

Sr. Service Technician

Ferrellgas
04.2024 - Current

Operations Manager

Tristar North
03.2021 - 03.2024

Distribution Manager

Blue Rhino Propane
09.2020 - 03.2021

Account Manager

Ferrellgas
03.2019 - 09.2020

Service Technician

Ferrellgas
10.2012 - 03.2019

Driver Cylinder

Blue Rhino Propane
04.2010 - 10.2012

Calla High School

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Jeremiah Lenz