
Highly motivated and versatile professional with a strong background in customer service, sales, and leadership. Demonstrated ability to excel in diverse roles, including tutoring, retail sales, and modeling. Proven track record of building and sustaining client relationships, achieving sales targets, and leading teams to success. Skilled in data-driven progress tracking, effective communication, and creative collaboration. Proficient in CRM software, digital marketing, and sales techniques. Adept at problem-solving, adaptability, and critical thinking, with a commitment to continuous learning and professional growth. Currently pursuing a degree in Psychology with a Minor in Sociology at Howard University, bringing a well-rounded perspective to all professional endeavor
Customer Service Excellence
Inventory Management
Consistent Sales Goals Surpassed Consumer Conflict Resolution
Visual and Verbal Merchandising
Leadership: Successfully led the team by setting goals, developing strategies, and motivating teammates to perform at their best, resulting in improved team cohesion and performance.
Facilitated clear and effective communication among team members and coaches, ensuring everyone was informed and aligned with team objectives and game plans.
Addressed and resolved conflicts within the team, and made strategic decisions during games to adapt to changing situations and opponents' strategies. Managing teams, and taking initiative in a professional setting. Developed strong communication skills, essential for conveying ideas, coordinating with colleagues, and ensuring smooth operations in any work environment Honed critical thinking and problem-solving skills by making real-time decisions, which is valuable for tackling challenges and finding innovative solutions in the workplace.
Through maintaining and adapting through the season's term and acquiring a winning record throughout both internal and external conflict through Communication, Effective Scheduling, and Data Driven Progress Monitoring
Excellent Problem Solving and Adaptability
Building Relationships and Rapport
Effective Communication and Listening
Efficiently Learn and Relay Easily Digestible Information to Clientele
Assisted in over 20 years worth of classes ranging from middle school mathematics
to collegiate-level English and Writing
Built and sustained more than 25 returning and satisfied clients
Self taught, created, and actively use Data Driven Progress Tracking
Customer Service Excellence, Inventory Management, Cash Handling and Transactions, Campaign Modeling, Event Participation, Creative Collaboration, Data-Driven Progress Tracking, Proficiency in CRM Software (Salesforce, HubSpot), Data Analysis and Reporting, Lead Generation, Digital Marketing, Email Marketing, SEO Optimization, Sales Forecasting, Cold Calling Techniques, Account Management, Social Media Marketing, Market Research, Competitive AnalysisLeadership, Effective Communication, Problem-solving, Customer Engagement, Adaptability, Versatility,, Excellent communication, Active Listening, Adaptability, Problem-solving, Time Management, Teamwork, Critical Thinking, Customer Empathy, Negotiation, Relationship Building, Creativity, Resilience