Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremiah Macklin

Galveston,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, notably at Howard Johnson Wyndham. Skilled in safe chemical handling and delivering exceptional customer service, evidenced by earning Employee of the Month at Kroger. Excelled in roles requiring meticulous attention to detail and adherence to health standards, including Servesafe Certification.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hotel Housekeeper

Howard Johnson Wyndham
08.2024 - Current
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Cleaned every room and made the queen and king sized bed professionally in a timely manner
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.

Master Smoothie Maker

Smoothie King
03.2024 - 08.2024
  • Prepared and served juices and blended drinks.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Created quality beverages for customers following recipes and presentation standards.
  • Labeled and dated perishable dried fruits and produce to load them in the freezer/refridgerater

Produce Clerk

Whole Foods
01.2020 - 03.2021
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Inspected produce to update and adjust pricing information.
  • Cleaned facilities and made sure the environment was safe to consume fruits and vegetables
  • Worked overnight (10:00pm to 6:00pm every night) and sorted fruit to make sure they were not expired.

Cashier Team Lead

Dollar Tree
01.2020 - 04.2020
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Stocked shelves and maintained a clean retail environment in a busy location

Dishwasher

Wahlburgers
06.2019 - 09.2019
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Supported the chefs and cooks by grabbing items from the grill and refridgeration for them

Master Grill Operator

Burger King
06.2018 - 09.2019
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Grilled burgers, fries and chicken sandwiches and followed FDA safety standards

Cashier

CVS Pharmacy
01.2019 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

Walgreens
03.2016 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Matched UPC numbers to the shelves and kept shelves stocked in a pharmacy/retail environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Fulfillment Lead

Home Depot
02.2018 - 03.2018
  • Prioritized tasks to meet dynamic conditions and changing company demands.
  • Was an expert in various drills, hammers, nails, screws, and shingles to assist customers

Cook Operator

Zaxbys
04.2017 - 09.2017


  • Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
  • Operated and safely used a grill in order to cook fries and fry chicken.

Cleaned the kitchen at the end of every shift

Took short orders from the drive thru and cashier

Front End Courtesy Clerk

Kroger
01.2014 - 08.2014
  • Returned unwanted items to correct store locations and restocked shelves.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged all customers items including produce, dairy, and boxes, and placed them in cart.
  • Ran a POS cash register
  • Earned Employee of the month and was a shift lead/keyholder

Education

Bachelor of Arts - Biochemistry

Oakwood University
Huntsville, AL
06.2020

High School Diploma -

Cy-Fair High School
Cypress, TX
06.2015

Skills

  • Safe Chemical Handling
  • Window Washing
  • Customer Service
  • Restroom Servicing
  • Restroom detailing
  • Servesafe Certified (Manager)
  • TABC Certification

Certification

  • Certified in CPR
  • Servesafe Certified

Timeline

Hotel Housekeeper

Howard Johnson Wyndham
08.2024 - Current

Master Smoothie Maker

Smoothie King
03.2024 - 08.2024

Produce Clerk

Whole Foods
01.2020 - 03.2021

Cashier Team Lead

Dollar Tree
01.2020 - 04.2020

Dishwasher

Wahlburgers
06.2019 - 09.2019

Cashier

CVS Pharmacy
01.2019 - 02.2019

Master Grill Operator

Burger King
06.2018 - 09.2019

Fulfillment Lead

Home Depot
02.2018 - 03.2018

Cook Operator

Zaxbys
04.2017 - 09.2017

Customer Service Associate

Walgreens
03.2016 - 06.2018

Front End Courtesy Clerk

Kroger
01.2014 - 08.2014

Bachelor of Arts - Biochemistry

Oakwood University

High School Diploma -

Cy-Fair High School
  • Certified in CPR
  • Servesafe Certified
Jeremiah Macklin