Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jeremiah Martinez

San Marcos

Summary

Dynamic Executive Client Advisor with a decade of experience at GUCCI, excelling in product knowledge and client retention strategies. Proven track record of enhancing customer satisfaction and loyalty through effective sales techniques and exceptional client interaction. Adept at cross-selling and cash handling, consistently driving sales and fostering a welcoming shopping environment.

Overview

15
15
years of professional experience

Work History

Executive Client Advisor

GUCCI
San Marcos
08.2011 - Current
  • As a client advisor I had to maintain professionalism at all times and be approachable.
  • Being a client advisor for a high end Luxury company comes with many responsibilities because I was the face of the company for those who came to shop. I must be knowledgeable about all of the companies products and what was on the market now and what would be coming out for the next season
  • I was responsible for assuring all shoppers left feeling good about themselves and that they were up to date with the current style and for that was comfortable for them, whether it was an important business meeting or a casual outing.
  • I was very successful in having numerous customers come to me for assistance in their shopping endeavors whether it be for themselves or gift. Many would come to the store specifically for me to be their shopping advisor.
  • Stock Associate - 1 Year - Responsible for shipments arriving and departing the store, as well as maintaining merchandise in the stock room and ensuring all product was stocked appropriately to LP guidelines.
  • Client Advisor - 10 Years
  • Lead Client Advisor - 3 Years - Key Holder
  • GG Club Member - 6 Years

Security Officer

SOS Security Services
San Marcos
07.2010 - 08.2011
  • As a Security Officer for Gucci I thoroughly maintained surveillance of the floor ensuring to prevent damage and theft. I created a systematic map of the floor throughout the store enabling me to check all areas of the store.
  • I patrolled store aisles and monitored suspicious customers utilizing security camera surveillance.
  • As a result of my strong communication I was able to deescalate possible hostile situations. In doing so I managed to convince these individuals from creating an unsafe environment for other shoppers.
  • I utilized my written communication when documenting theft and other security violations providing a clear discription of what I observed throughout my shift. I created great rapport with law enforcement officers providing a thorough report of an incident when there was a need to detain an individual for shoplifting.

Education

High School Diploma -

Three Rivers High School
Three Rivers, TX
05-1997

Some College (No Degree) -

Texas State University
San Marcos, TX

Skills

  • Product knowledge
  • Sales strategy
  • Client retention strategies
  • Cross-selling techniques
  • Client interaction
  • Cash handling

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Executive Client Advisor

GUCCI
08.2011 - Current

Security Officer

SOS Security Services
07.2010 - 08.2011

High School Diploma -

Three Rivers High School

Some College (No Degree) -

Texas State University

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