Lashay Kilgore
Durham,NC
Summary
Organized and efficient Administrative Associate known for productivity and ability to complete tasks swiftly. Specialize in data management, scheduling coordination, and document preparation. Excel in communication, problem-solving, and time management, ensuring smooth office operations and support for team objectives.
Overview
12
12
years of professional experience
Work History
Administrative Associate
UNC Healthcare
Chapel Hill, NC
10.2023 - Current
- Identifying and handling sensitive information timely
- Researching missing information and utilizing programs in order for documentation to move to next the step in process
- Checks records to verify accuracy and compliance with rules and procedures of the appropriate system
- Assisting patients with kiosk check ins
- Enter and reconcile credit cards/cash transactions daily
- Ensure claims that are processed by medical insurances are accurately recorded by asking the insured about their benefits and carefully entering into the system
- Resolving discrepancies by contacting the appropriate personnel to obtain information on the source of discrepancies and correcting any errors.
Settlement Administrator
The Law Offices of James Scott Farrin
Durham, NC
05.2022 - 09.2023
- Adjudicate medical, commercial and Medicaid, claims.
- Work with doctors, adjusters, attorneys, to maintain claim cost effectively.
- Prepare deposit paperwork to aide check printing personnel for accounting purposes
- Coordinating with paralegals for confirmation of clients confidential information to distribute funds
- Determining the appropriate legal documents needed for pre litigation or litigation purposes
- Incoming and outgoing referrals for multiple healthcare providers
Business Development Coordinator
Fred Anderson Toyota
Raleigh, NC
07.2021 - 05.2022
- Respond to internet inquiries and sales calls with knowledge acquired by communicating with all departments.
- Manage sales client profiles, answer client inquiries quickly instantly to assure satisfaction.
- Generate sales appointments for customers to meet with Senior Management.
- Communicate between management, sales, and clients to make sure clients needs were met.
- Assist and respond to customer inquiries and needs either in person, by phone, or online chat systems.
- Prepare insurance cards, photo IDs, payment verification for salesmen.
Vehicle Condition Assessor
Carmax
Raleigh, NC
10.2020 - 07.2021
- Assessing vehicles brought in by customers to determine the condition.
- Carefully and accurately noting signs of moderate to severe body damage, previous paintwork, replaced or re-welded panels, frame damage, and mechanical concerns.
- Completing buyers assistance duties such as walk arounds which involves helping our CEC answer customer questions about the conditions and features of our showroom. Transfer requests and mileage updates are included as well.
- VCA's work with our inventory specialist as well to complete fully optioning vehicles that are ready to be sold on our front lot
Express Lane Lead
Harris Teeter
Durham, NC
02.2020 - 10.2020
- Managing a team of 5-8 associates at a time
- Fulfilling grocery orders and deliveries
- Communicating with customers to approve substitutions and replacements for their items/products
- Creating weekly associate schedules
- Monitoring flow of business to ensure needs are met for our customers
Customer Service Video Repair
Charter Communications
Morrisville, NC
06.2019 - 09.2020
- Analyzing equipment issues and determining an appropriate troubleshooting solution through helpful tools
- Recording memos of all customer interactions, concerns, or complaints.
- Answering any questions or inquiries in regards to account changes, authorization, bill payments, cancellation of services, or sales.
- Scheduling appointments for field operators/technicians for issues that are not solved over the duration of the call
Customer Service Clerk
Harris Teeter
Durham, NC
10.2018 - 06.2019
- Assisting customers by providing helpful information, responding to all requests, addressing concerns, and serving service excellence
- Being attentive to the flow of traffic throughout the store to ensure speedy check outs and a pleasant shopping experience
- Handling payments via cash, electronic, or checks
- Processing returns for damaged items, unsatisfactory perishables, or incorrectly priced items.
- Balance cash drawer, reconcile discrepancies, and secure cash payments and checks for accuracy and accounting purposes.
Sales Associate (SEASONAL)
Kohls
Durham, NC
11.2016 - 01.2017
- Acknowledge and assist customers through our company programs
- Complete transactions accurately and efficiently while engaging customers
- Courteous and responsive to requests and questions
- Answer questions quickly and accurately
Guest Advocate (SEASONAL)
Target
Durham, NC
08.2014 - 01.2015
- Greet and service guests as I complete day to day task
- Push and stock product to sales floor
- Conduct weekly price changes and ensure regular and promotional signing is set accurately for all departments.
- Support guest services with cashiering, order pick up, Drive up, where applicable
- All other duties based on business needs
Education
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Hooksett, NH12-2027
Skills
- Sorting and Labeling
- Technical Support
- Business Administration
- Attention to Detail
- Time Management
- Positive Communicator
- Customer Relations
- Conflict Resolution
- Medical insurance
- Office procedures
- Billing and coding
Timeline
Administrative Associate
UNC Healthcare
10.2023 - Current
Settlement Administrator
The Law Offices of James Scott Farrin
05.2022 - 09.2023
Business Development Coordinator
Fred Anderson Toyota
07.2021 - 05.2022
Vehicle Condition Assessor
Carmax
10.2020 - 07.2021
Express Lane Lead
Harris Teeter
02.2020 - 10.2020
Customer Service Video Repair
Charter Communications
06.2019 - 09.2020
Customer Service Clerk
Harris Teeter
10.2018 - 06.2019
Sales Associate (SEASONAL)
Kohls
11.2016 - 01.2017
Guest Advocate (SEASONAL)
Target
08.2014 - 01.2015
Some College (No Degree) - Criminal Justice
Southern New Hampshire University