Jeremiah Mitchell
Atlanta
Summary
Detail-oriented and highly motivated technical expert with a strong foundation in software development, database administration, and IT support. Experienced in troubleshooting hardware and software issues, customer service, and project management. Adaptable to working in collaborative environments to develop innovative IT and customer solutions.
Overview
10
10
years of professional experience
Work History
Technical Expert
T-Mobile
Augusta, GA
07.2025 - Current
- Provided expert guidance on troubleshooting technical issues, significantly reducing resolution times.
- Analyzed user feedback to improve software performance, resulting in increased user satisfaction ratings.
- Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
- Streamlined processes for faster device troubleshooting, reducing downtime and increasing productivity.
- Diagnosed and troubleshot hardware, software and network issues.
Sales, Garden, & Freight Lead Manager
Home Depot
Atlanta, Georgia
02.2021 - 05.2025
- Operated material handling equipment such as forklifts and pallet jacks safely
- Led freight operations, ensuring timely and accurate shipment processing.
- Led freight and stocking teams to meet productivity goals
- Collaborated with team members to meet productivity goals and deadlines.
- Received incoming shipments and verified contents against purchase orders and invoices.
- Inspected and processed merchandise for accuracy, quality, and quantity.
- Utilized computer systems to record and track inventory.
Billing Specialist
Liveops
Remote
06.2022 - 06.2024
- Generating and sending invoices to clients or customers.
- Verifying the accuracy of billing data and correcting any discrepancies
- Following up on overdue payments and communicating with clients regarding payment status
- Providing support and assistance to customers with billing inquiries or concern
- Processed billing inquiries and resolved discrepancies to ensure accurate customer accounts.
Helpdesk Support & Database Administrator (Federal Work Study/Internship)
Georgia Gwinnett College
Lawrenceville, Georgia
06.2020 - 05.2021
- Responded to technical inquiries via phone, email, and ticketing system.
- Troubleshooting hardware, software, and network issues.
- Managed user accounts, system updates, and security patches.
- Documented troubleshooting steps and collaborated with IT staff on complex issues.
- Monitored database performance, identifying and resolving issues proactively.
Front End & Grocery Stock Assistant
Kroger
Augusta, Georgia
06.2016 - 02.2021
- Supervised front-end staff and ensured seamless operations.
- Managed cash handling procedures and performed daily audits.
- Assisted in managing product placement for optimal visibility and sales performance.
- Trained new staff on proper stocking techniques and safety procedures.
- Oversaw daily operations, ensuring compliance with company standards and protocols.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA05.2025
High School Diploma -
Lakeside High School
Evans, GA05.2019
Skills
- Programming: Java, Python, SQL, HTML, PHP, R
- IT Support: Hardware & Software Troubleshooting, Network Administration
- Database Management: SQL, Access
- Software: Microsoft Office,Adobe, Microsoft Teams, Webex
- Customer Service & Communication
- Inventory Management & Product Tracking
- IT service management
- User interface design
- Attention to detail
- Team collaboration
- Strategic Thinking & Problem Solving
- IT Project Management Fundamentals
- Website Development & Design
- Customer Relationship Management (CRM) Systems
- Microsoft Office Proficient
- OHSA Pallet Jack and OHSA Forklift certified
Timeline
Technical Expert
T-Mobile
07.2025 - Current
Billing Specialist
Liveops
06.2022 - 06.2024
Sales, Garden, & Freight Lead Manager
Home Depot
02.2021 - 05.2025
Helpdesk Support & Database Administrator (Federal Work Study/Internship)
Georgia Gwinnett College
06.2020 - 05.2021
Front End & Grocery Stock Assistant
Kroger
06.2016 - 02.2021
Bachelor of Science - Information Technology
Georgia Gwinnett College
High School Diploma -
Lakeside High School