Microsoft
Hi, I’m
Jeremiah Monstein
Sales Account Manager
Van Nuys,California
"Early to bed and early to rise, makes a man healthy, wealthy, and wise."
Benjamin Franklin
Summary
Proven leader and effective Account Manager with FinishMaster, in a Sales Force environment adept in customer relationship management and profit and loss management. Skilled at team building and organizational skills, successfully resolving complex issues and bolstering client relationships. Achieved significant improvements in efficiency and customer satisfaction through proactive problem-solving and teamwork.
Adaptable Team Player committed to surpassing company goals in deadline-driven, fast-paced environment. Talented multi-tasker with excellent attention to detail and superb strategic planning abilities.
Cutting costs, increasing revenue, anticipating needs and meeting demands.
Overview
24
years of professional experience
2
Certifications
2
Languages
Work History
Ram Marina
Dock Master
5 2014 - 12.2023
Job overview
- Responded quickly to customer requests related to dock operations issues
- Ensured that all necessary documents were obtained prior to vessel arrival or departure from the port facility
- Collaborated with ship owners and captains regarding any special needs or requirements while docked at the facility
- Provided guidance and assistance to staff members regarding procedures associated with handling hazardous materials
- Managed inventory of supplies needed for efficient operation of the dockside facility
- Inspected dock equipment such as cranes, hoists, forklifts for proper functioning before use in order to minimize risk of injury or damage
- Maintained accurate records of all vessels entering and leaving the port area
FinishMaster
Sales Account Manager
05.2012 - 05.2014
Job overview
- #1 in Sales 2 years consecutively with highest GPM and Revenue Generated servicing Pasadena Branch #209
- Proven leader and effective Account Manager with FinishMaster, adept in customer relationship management and profit and loss management
- Skilled at team building and organizational skills, successfully resolving complex issues and bolstering client relationships
- Achieved significant improvements in efficiency and customer satisfaction through proactive problem-solving and teamwork
- Answered customers' questions about products, prices and credit terms
- Demonstrated proficiency in customer service, product knowledge, problem solving, and conflict resolution
- Maintained positive attitude while interacting with customers and colleagues on challenging issues
- Provided excellent support services by responding promptly to customer inquiries via telephone, email, or live chat platform
- Suggested new products or upgrades to existing products based on client needs
- Successfully developed and maintained customer relationships with key decision makers in sales process
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
System 51
Sales Manager
01.2008 - 05.2012
Job overview
- Worked closely with management team providing insights into current market trends and developments
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Maintained accurate records of all client interactions in CRM system
- Provided training on products and services to clients in order to increase usage
- Advised clients on best practices for product utilization in order to increase efficiency
Ram Enterprises Inc
Product Manager
01.2001 - 01.2008
Job overview
- Maintained close relationships with customers, vendors, partners and other stakeholders throughout product cycle
- Coordinated cross-functional teams to ensure timely delivery of projects
- Led weekly sprint planning sessions with engineering teams to prioritize tasks, review progress and address any blockers
- Collaborated with stakeholders to define success metrics, set goals and measure progress against them
Skills
Team building
Certification
PPG Certified Paint Refinisher
References
References available upon request
Personal Information
Nationality: US Citizen
Timeline
Sales Account Manager
FinishMaster
05.2012 - 05.2014
Sales Manager
System 51
01.2008 - 05.2012
Product Manager
Ram Enterprises Inc
01.2001 - 01.2008
Dock Master
Ram Marina
5 2014 - 12.2023
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75 staff members.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home option401k matchPaid sick leaveAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Bible
Personal Training
The Outdoors
Boating
Fishing
Snowboarding