Jeremiah Nails
Riverview,FL
Overview
7
7
years of professional experience
Work History
Operations & Client Services Manager
Realmanage
06.2022 - Current
- Managed operations, community compliance tracking, vendor coordination, and owner/tenant communication.
- Maintained strong communication with clients by phone, text, and email, providing clear explanations, setting expectations, and sustaining rapport throughout complex transactions.
- Served as the central communication hub for agents and HOA BOD—ensuring follow-up, clarifying status updates, and facilitating timely responses.
- Coordinated and led team meetings and agent check-ins, creating agendas, tracking commitments, and issuing follow-up tasks for consistent accountability.
- Oversaw operational steps from listing prep to contract fulfillment, ensuring each milestone—such as document completion, inspections, HOA approvals, and compliance reviews—was executed smoothly.
- Developed, organized, and continuously updated an Operations Manual documenting systems, workflows, standards, and troubleshooting steps for real estate and HOA processes.
- Acted as the primary liaison for HOA communities and property associations, supporting ARC submissions, enforcement communication, vendor scheduling, and board-level documentation.
- Guided virtual assistants and external vendors, ensuring consistent performance, task clarity, and platform accuracy across CRM, transaction management, and compliance systems.
- Provided executive support to leadership including inbox triage, calendar management, scheduling, document preparation, and communication drafting.
Assistant Community Association Manager
Home River Group
02.2019 - 06.2022
- Managed day-to-day communication with homeowners, board members, and vendors, resolving inquiries and presenting information with clarity and professionalism.
- Oversaw association documentation including CC&Rs, architectural guidelines, meeting minutes, violation notices, and compliance tracker updates.
- Supported board meetings by preparing agendas, coordinating schedules, providing reference materials, and recording decisions for follow-up action.
- Streamlined administrative processes by creating templates, checklists, and digital filing systems for improved efficiency and transparency.
- Handled community-related concerns through calm, solution-focused communication, guiding homeowners through processes that often felt complex or emotionally charged.
- Coordinated maintenance requests, vendor proposals, and community project workflows to ensure timely execution.
Education
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FLSkills
- HOA & Property Association Management
- Client Communication & Relationship Management
- Systems Creation, SOP Development & Documentation
- CRM & Database Oversight
- Scheduling, Inbox Management & Executive Support
- Vendor & Virtual Assistant Management
- Cross-Functional Coordination
- Meeting Planning, Facilitation & Accountability Tracking
- Google Workspace & Cloud-Based Platforms
Accomplishments
- Introduced methodical meeting structures—complete with agendas, accountability tracking, and follow-up protocols—to keep the team aligned and proactive.
- Improved transaction flow by mapping out step-by-step processes for listing prep, coordination, contract management, and closing support.
- Elevated business efficiency by organizing CRM pipelines, standardizing notes, and keeping transaction data synchronized across platforms.
Timeline
Operations & Client Services Manager
Realmanage
06.2022 - Current
Assistant Community Association Manager
Home River Group
02.2019 - 06.2022
Bachelor of Arts - Business Administration And Management
Saint Leo University