Jeremiah Nails
Tampa,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Director
Tampa Metropolitan YMCA
Tampa Fl
06.2022 - Current
- Managed full-cycle front office administration including scheduling, document processing, records management, and executive calendar coordination.
- Oversaw confidential student and employee files, ensuring compliance with DCF licensing standards and internal policy requirements.
- Administered tuition billing, invoicing, payment tracking, and account reconciliation through Procare and internal financial systems.
- Streamlined administrative workflows by creating organized digital filing systems, standardized templates, and communication protocols.
- Coordinated onboarding documentation for new hires, including background screenings, credential verification, and compliance paperwork.
- Maintained audit-ready records for licensing visits, inspections, and internal compliance reviews.
- Acted as liaison between leadership, families, and staff to ensure clear, proactive communication.
- Managed CRM databases to track leads, follow-ups, enrollment status, and family engagement touchpoints.
- Ensured full compliance with organizational policies, child safety standards, and state licensing regulations.
- Led daily operational planning including staffing assignments, program scheduling, activity coordination, and facility organization.
- Designed engaging enrichment opportunities incorporating STEM activities, literacy support, physical wellness, and creative arts.
- Cultivated an inclusive environment that supported diverse learning styles, backgrounds, and abilities.
- Handled parent concerns with professionalism, empathy, and solution-oriented communication.
- Coordinated community events, family engagement nights, and program showcases to strengthen school-community relationships.
- Developed internal systems for documentation, incident reporting, attendance management, and staff communication.
- Promoted a culture of safety, emotional well-being, and structured learning that balanced fun with responsibility.
- Supported leadership in long-term program planning, staff development initiatives, and operational strategy.
- Modeled strong ethical leadership and upheld the YMCA’s mission of youth development, healthy living, and social responsibility.
Assistant Director of Front Office
Little Giants Learning Academy
Riverview, FL
02.2019 - 06.2022
- Managed daily front office operations for a high-volume early childhood education center serving infants through Pre-K.
- Oversaw enrollment processes from inquiry to onboarding, including tours, application processing, document collection, tuition agreements, and student file compliance.
- Utilized Procare to manage billing, attendance tracking, family accounts, reporting, and communication logs.
- Increased enrollment conversion rates by improving tour experience structure, implementing follow-up communication systems, and enhancing first-impression protocols.
- Maintained accurate student records in compliance with DCF licensing requirements and internal school policies.
- Coordinated tuition billing cycles, account reconciliation, payment plans, and parent communication regarding balances.
- Led administrative workflow improvements that reduced paperwork errors and improved internal response time.
- Trained and supervised front desk staff on customer service standards, confidentiality, and compliance procedures.
- Supported hiring and onboarding processes for new teachers, including documentation tracking and file preparation.
- Managed vendor communication, supply ordering, and operational logistics to ensure classrooms were fully equipped.
Education
Bachelor of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FLSkills
- School Operations & Administration
- Family Communication & Customer Service
- Enrollment & Retention Support
- Licensing & Policy Compliance
- Procare & School Management Software
- CRM Systems & Data Tracking
- Team Leadership & Staff Support
- Process Improvement & Organization
- Google Workspace & Microsoft Office
- Conflict Resolution & Problem Solving
- Front Office Management
- Community Engagement
Accomplishments
- Maintained accurate and well-organized student, family, and program records, ensuring sensitive information was easily accessible while remaining secure and confidential.
- Served as the primary point of contact for parent and family phone calls, consistently providing clear, calm, and reassuring communication.
- Strengthened family trust by responding to inquiries with professionalism, empathy, and thorough program knowledge.
- Streamlined daily administrative workflows by improving document organization and correspondence tracking.
Certification
- DCF 45 HOUR TRAINING
Timeline
Program Director
Tampa Metropolitan YMCA
06.2022 - Current
Assistant Director of Front Office
Little Giants Learning Academy
02.2019 - 06.2022
Bachelor of Arts - Business Administration And Management
Saint Leo University