Jeremiah Nash
Los Angeles,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Allied Universal Security
10.2023 - Current
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Provided direction and guidance to staff in the performance of their duties.
Customer Service Representative
Nordstrom
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inventory Manager
Fort Knox
11.2019 - 01.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Analyzed inventory data to identify and address stock discrepancies.
Order Selector
HEB Distribution Center
03.2017 - 09.2019
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Checked inventory levels and restocked shelves as needed.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
Education
Some College (No Degree) -
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Ville Platte High
05-2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Problem Resolution
- Computer Proficiency
Certification
- Drivers License, Forklift Certified, Security Guard Card, NCCCO, NCCER
Timeline
Security Officer Supervisor
Allied Universal Security
10.2023 - Current
Customer Service Representative
Nordstrom
02.2021 - Current
Inventory Manager
Fort Knox
11.2019 - 01.2021
Order Selector
HEB Distribution Center
03.2017 - 09.2019
High School Diploma -
Ville Platte High
Some College (No Degree) -
University of Louisiana At Lafayette