Jeremiah Nelson
Columbus,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
footlocker INC
Columbus, OH
08.2023 - Current
- Lead and manage daily store operations, ensuring exceptional customer service and adherence to company policies and procedures.
- Supervise, train, and develop a team of 15 associates and 3 Assistant store managers, fostering a positive work environment focused on teamwork, accountability, and high performance.
- Drive sales performance by setting clear goals, monitoring key metrics, and implementing sales strategies to achieve and exceed targets.
- Oversee inventory management, including stock replenishment, product ordering, and shrinkage control, ensuring optimal product availability and minimizing loss.
- Deliver in-store merchandising strategies, ensuring products are well-presented, stocked, and aligned with the brand’s visual standards.
- Handle customer inquiries, concerns, and returns, ensuring high levels of satisfaction and promoting brand loyalty.
- Manage scheduling, payroll, and timekeeping for the team, ensuring optimal coverage during peak hours and compliance with labor laws.
- Perform regular store audits to ensure compliance with health, safety, and security standards, as well as company policies.
- Foster a positive shopping experience through effective communication and building relationships with customers, increasing retention, and repeat business.
- Collaborate with district management on store performance, promotional activities, and corporate initiatives.
- Maintain awareness of current footwear and athletic apparel trends, advising customers and team members on product knowledge and industry developments.
Assistant Manager
footlocker Inc
Columbus, OH
10.2021 - 08.2023
- Coach and motivate a team of 30 associates to achieve sales targets while providing exceptional customer service.
- Ensure high levels of customer satisfaction by maintaining expert knowledge of all products and trends, assisting team members in offering tailored recommendations to customers.
- Lead the execution of sales, customer experience, merchandising, visual, and operational standards, ensuring alignment with company expectations and goals.
- Act as a key liaison between customers, sales associates, and store leadership, facilitating effective communication and fostering a seamless store experience.
- Stay informed about current product trends and upcoming releases, sharing insights with the team to enhance sales and customer interactions.
- Contribute to a positive and inclusive work environment, fostering team collaboration and maintaining a customer-first mentality.
Training Manager
Arbys Resturant
Aurora, CO
11.2016 - 11.2021
- Led a high-energy team by upholding high standards of service, quality, and operational efficiency, contributing to the restaurant's success.
- Trained and developed associates and Shift Managers on a variety of tasks, including customer service, operational procedures, and restaurant systems.
- Fostered a culture of customer relationship-building, teaching staff how to connect with customers and provide personalized service, even during brief interactions.
- Built bench strength by identifying potential leaders, providing targeted training, and promoting internal growth opportunities for team members.
- Managed shifts while ensuring smooth restaurant operations, overseeing both front-of-house and back-of-house activities, including counter service, drive-thru, and kitchen flow.
- Collaborated with management to ensure all areas of the restaurant were staffed efficiently, meeting customer demand, while maintaining high levels of service.
- Delivered hands-on coaching and real-time feedback to ensure associates met and exceeded performance standards.
- Promoted a positive, inclusive work environment where team members were encouraged to take ownership of their roles and contribute to a positive dining experience.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2019
Northeastern Junior College
Sterling, COSkills
- Store operations oversight
- Training and mentoring
- Metric tracking
- Customer outreach
- Marketing
- Sales growth initiatives
- Inventory assistance
- Problem solving
Timeline
Store Manager
footlocker INC
08.2023 - Current
Assistant Manager
footlocker Inc
10.2021 - 08.2023
Training Manager
Arbys Resturant
11.2016 - 11.2021
High School Diploma -
Cherokee Trail High School
Northeastern Junior College