Jeremiah Pendergrass
Manager
Whitakers,NC
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 15 years of experience in the industry. High-achieving Assistant Territory Manager dedicated to enhancing group performance by developing and deepening long-lasting customer relationships. Drives customer engagement with client-specific strategies, cultivating trust and loyalty to underpin sustainable sales and territory development. Expert financial, operational and team leadership skills.
Overview
30
30
years of professional experience
Work History
Assistant Territory Manager
AmeriGas Propane
Weldon, NC
04.2022 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
- Monitored expenses and time usage to maximize effectiveness.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve delivery and service results.
- Monitored expenses and time usage to maximize effectiveness
- Built relationships with customers and community to establish long-term business growth
Operations Manager
AmeriGas Propane
Weldon, NC
08.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Evaluated suppliers to maintain cost controls and improve operations
- Advanced productivity KPIs to achieve key business goals and objectives
District Manager
AmeriGas Propane
Weldon, NC
07.2011 - 08.2020
- Built positive and productive relationships with store and field leadership.
- Supervised one locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Modeled best practices for sales and customer service.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised two locations to enforce high-quality standards of operation
Service Manager
Heritage Propane
Youngsville, NC
03.2005 - 07.2011
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Met with customers to discuss service needs and offer available solutions
- Trained six less-skilled service techs on standards, efficiency and conflict resolution for best-in-class customer service
Service Technician /Service Manager
McCracken Propane
Rolesville, NC
04.2000 - 03.2005
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Supervised six service technician's and schedule work. Reviewed billing on all work orders to help maximize company profit.
- Serviced bulk plant equipment for expedient repair and minimal downtime
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Facilitated maintenance team training procedures to align with company standards
- Developed detailed maintenance schedules for gas equipment to maximize equipment lifetimes
Service Technician
Suburban Propane
Manning, SC
06.1992 - 04.2000
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Install gas piping systems and perform service work on various types of appliances.
- Performed maintenance on bulk plants and piping systems to ensure performance.
- Deliver propane to customers locations when needed to fill in on bulk deliverers.
- Reviewed technical documentation to complete equipment maintenance and repair
- Efficiently troubleshot and repaired gas equipment to cut company costs and maximize productivity
- Adhered to safety protocols and policies to reduce workplace hazards
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Cleaned and lubricated parts to keep equipment operating at peak performance
Education
High School Diploma -
Manning High School
Manning, SCAssociate in Engineering Technology -
Central Carolina Technical College
Sumter, SCSkills
- Operational Records Review
- Staff Support
- Team Leadership
- Budget Management
- Staff Training
- Time Management
- Operations
- Goals and performance
- Coaching and mentoring
- Accomplished manager
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
Timeline
Assistant Territory Manager
AmeriGas Propane
04.2022 - Current
Operations Manager
AmeriGas Propane
08.2020 - 04.2022
District Manager
AmeriGas Propane
07.2011 - 08.2020
Service Manager
Heritage Propane
03.2005 - 07.2011
Service Technician /Service Manager
McCracken Propane
04.2000 - 03.2005
Service Technician
Suburban Propane
06.1992 - 04.2000
High School Diploma -
Manning High School
Associate in Engineering Technology -
Central Carolina Technical College
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