Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremiah Powell

Wichita,Kansas

Summary

Successful Analyst with 20 years at driving critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization. Has excellent time management skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Resource Planning Analyst

T-Mobile
Wichita, KS
07.2013 - 11.2024
  • Served as key corporate representative, liaising with multiple departments in support of operational excellence.
  • Provided support during the implementation phase of new systems or tools used for resource planning.
  • Identified gaps in resources and proposed solutions for improved efficiency.
  • Recommended process improvements that would increase productivity while decreasing costs.
  • Analyzed data related to personnel scheduling, vacation requests, overtime requirements.

Section Head

CTDI
Wichita, KS
06.2012 - 07.2013
  • Monitored work quality standards within assigned projects in order to ensure timely delivery as per customer requirements.
  • Established work priorities and managed smooth transition of work between different teams.
  • Provided guidance and assistance to staff to ensure successful completion of tasks.
  • Maintained section records and logs with daily activity and incident information.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assistant Call Center Manager

Infonxx (KGB)
Wichita, KS
11.2005 - 05.2011
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Assisted in the recruitment process by screening resumes, conducting interviews and making hiring decisions.
  • Monitored team performance metrics, such as average handle time, first call resolution rate, and customer satisfaction scores, to identify areas for improvement and training needs.
  • Designed training materials for new employees as well as existing staff members.
  • Developed comprehensive action plans for improving overall customer service delivery.

Backroom/Flow Team Leader

Target
Wichita, Kansas
08.2004 - 09.2005
  • Established standard operating procedures for each task within the flow process.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Participated in recruitment activities such as interviewing potential candidates.
  • Trained new staff members in safety protocols, job duties and team collaboration techniques.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

Campus High School Haysville
Wichita, KS
12-1995

Skills

  • Business Intelligence
  • Capacity Planning
  • Microsoft Excel
  • Business Analysis
  • Trend Analysis
  • Data Collection
  • Organization and Time Management
  • Leadership

Certification

  • Fork Lift Certified (expired)
  • Advanced Level Excel, Power Bi and SQL

Timeline

Resource Planning Analyst

T-Mobile
07.2013 - 11.2024

Section Head

CTDI
06.2012 - 07.2013

Assistant Call Center Manager

Infonxx (KGB)
11.2005 - 05.2011

Backroom/Flow Team Leader

Target
08.2004 - 09.2005

High School Diploma -

Campus High School Haysville

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Jeremiah Powell