JEREMIAH PROWS
Herriman,Utah
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Helpdesk / Tier 3 Support
Verizon
West Valley City, UT
04.2017 - 06.2019
- Key Responsibilities: As a Wireless Enterprise Help Desk Analyst, I am a dedicated ( Help Desk to Help Desk ) Support team member. I provided advanced technical support for VIP business corporations who have a Enterprise Customer Management agreement with Verizon. I provided Private Network Solutions & technical support
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Key Accomplishments: I was recognized for Work done on a large sensitive project with over 800 plus lines that needed correction. In one night I was able to accomplish this to keep one of our valuable clients happy. By applying my knowledge and some quick learning on the job skills I was able to fix these issues on time
- I am in a key role in fixing complex One Talk routing business phone solutions. I provided phone support with routers and static IP settings by assigning them correctly to provide security and remote access to these complex units
Junior Business Analyst / Greenhouse
Verizon
West valley , UT
07.2012 - 04.2017
- Responsibilities: Greenhouse is a Tier 3 Technical Support Team that serves as a point of escalation for all Business & Government Customer Operations with advanced support when required.
- I was specifically trained to handle new products as they entered the market.
- As a Junior Business Analyst, I would join bridge calls to assist in large scale complex business solutions & provided Help Desk to Help Desk Support.
- Key Accomplishments: I Provided quick solutions for business that were down by escalating large scale tickets and providing resolution from our network repair bureau.
Coord-Tech Support II
Verizon
West Valley City, UT
01.2012 - 07.2012
- I provide exceptional customer service and technical support for internal and external voice and data product customers. I troubleshoot hardware and software issues, and I identified network / applications issues.
- Provided detailed information on how to set up / configure data and voice products.
- Verified provisioning on our Network.
- Troubleshoot PC Operating systems I.E. ( Device Manager & TCP / IP configurations).
- I used various administrative department tools and online resources for customer resolution.
- I used a trouble ticket system for tracking customer interactions and problem resolution.
- Followed up with customers to ensure first call resolution is achieved & delivered 100% customer satisfaction.
Coordinator I / Peer Technical Advisor
Verizon
West Valley , UT
08.2008 - 01.2012
- Responsibilities: As a Coordinator I would take billing calls which would include tier 1 & tier 2 troubleshooting calls.
- Key Accomplishments: As a Senior Technical Advisor, I would provide special support & technical assistance for my peers on how to manage their way through tier 1 & tier 2 assistance for our customers.
Delivery Courier
FedEx Express
Salt Lake City, UT
12.2019 - 07.2020
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Planned and executed my route daily.
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Checked and secured package loads before heading out on over a required amount of daily deliveries.
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
- Used strong time management skills to coordinate deliveries in timely manner.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
Drain Technician
AnyHour Services
Orem, UT
08.2020 - 08.2021
- Answered questions, provided information and resolved issues with customers, helping to build lasting rapport and relationships.
- Prioritized and organized tasks to efficiently accomplish service goals.
Warehouse Receiving Clerk
US Magnesium LLC
Salt Lake City, UT
09.2021 - 09.2022
- Monitored, arranged and filled warehouse shelves when needed.
- Trained new hires on warehouse policies and procedures.
- Filled orders by locating and preparing items for delivery.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated lift and hand trucks to transfer materials to and from target areas.
Lithium Production Worker
US Magnesium LLC
Salt Lake City, UT
09.2022 - 03.2023
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Unloaded and sorted products and transported items to proper locations.
- Operated forklifts, and lifts following safety protocols to minimize accidents.
- Kept operations area neat and orderly to minimize obstacles.
- Attended regular training sessions to increase machine operating skills.
- Worked at fast and steady pace to meet production goals.
- Set up and operated production machinery according to company's specific standards and protocols.
Batch Operator
Vobev
Salt Lake City, Utah
06.2023 - Current
- Operated automated systems to control mixing, blending, heating and cooling processes during batch runs.
- Calibrated machinery to establish consistent operating conditions for processing batches.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UTSkills
- Inspections
- Advanced troubleshooting
- Technical Troubleshooting
- Certifications
- Excellent communication
- Training and development
- Results-oriented
- Information Technology specialist
- Equipment operations
- Training and mentoring
- Application support
- Performance Testing
- Technical Support
Affiliations
- Top tier Performer
- Recognized by supervisor
- Leading in metrics
Personal Information
Career Interests: Mangement, plus developing new skills.
Certification
- CompTIA Certified (A+) certification
Timeline
Batch Operator
Vobev
06.2023 - Current
Lithium Production Worker
US Magnesium LLC
09.2022 - 03.2023
Warehouse Receiving Clerk
US Magnesium LLC
09.2021 - 09.2022
Drain Technician
AnyHour Services
08.2020 - 08.2021
Delivery Courier
FedEx Express
12.2019 - 07.2020
Helpdesk / Tier 3 Support
Verizon
04.2017 - 06.2019
Junior Business Analyst / Greenhouse
Verizon
07.2012 - 04.2017
Coord-Tech Support II
Verizon
01.2012 - 07.2012
Coordinator I / Peer Technical Advisor
Verizon
08.2008 - 01.2012
High School Diploma -
Salt Lake Community College