Jeremiah Reynolds

Hardside Supervisor

Bed Bath & Beyond

West Palm Beach, FL

09.2013 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Interviewed, hired and trained new employees for production positions.
Identified individual employee's unique work styles and adapted management methods.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Introduced team contests and goals to enhance productivity and improve employee morale.
Provided supportive link between external customers and internal operations.
Performed annual evaluations and reviews for large staff of employees.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Analyzed equipment breakdowns using various troubleshooting methods.
Monitored workshop work flow for over 50 employees.
Oversaw and optimized work of craftsmen performing high-quality, precision work.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Tracked and prepared quarterly reports of sales goals to management.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Built, managed and coached insourced and outsourced teams.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Audited and documented processes and procedures for new accounts department.
Directed staff and managed annual capital budget.
Streamlined operations of multiple lines of business within organization.