JEREMIAH RICHARDSON
Applying For Help Desk
South Orange,United States
Summary
Entry-level information technology professional who sets up hardware and software to meet company specifications. Friendly and upbeat team player who has experience being a leader
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
TV Production Assistant
Severeance
11.2022 - 05.2023
- Provided critical support during live broadcasts, troubleshooting technical issues as needed for seamless transmission of content.
- Handled administrative tasks such as updating call sheets and helped to maintain organized production environments.
- Improved on-set health and safety by conducting thorough equipment checks and promptly addressing potential hazards
Verizon Associate
Verizon
01.2020 - 06.2022
- Resolved technical issues by troubleshooting.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Performed troubleshooting and repair of mobile devices and tablets, and sometimes Windows workstation computer
- Conducted thorough research on emerging technologies, keeping team informed of relevant trends.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Intern
Essex County Prosecutor's Office
07.2016 - 09.2016
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
New Brunswick, NJ 08.2017 - 05.2022
Skills
Proficient in software
Active Directory
Customer Service
Microsoft Windows OS
Software and Hardware Installation
Software and Hardware upgrades
Mobile Device Support
Linux
Windows Workgroup
Volunteer Work
A member of the Audio/Visual Ministry team for the First Baptist Church of South Orange since September of 2020
- Troubleshooting, installation, and configuration of cameras, TV's, speakers, monitors, and Apple Desktop computer
- Made then helped fish Ethernet and coaxial cables throughout the church
- Troubleshooting microphones for sound check by applying to correct frequency
Certification
CompTIA A+
CompTIA A+
Provided me with the skills necessary to be proficient in technical support with Windows, Linux, MacOS computers, as well as mobile devices
Timeline
CompTIA A+
04-2024
Life Insurance License
12-2023
Health Insurance License
12-2023
TV Production Assistant
Severeance
11.2022 - 05.2023
Verizon Associate
Verizon
01.2020 - 06.2022
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
08.2017 - 05.2022
Intern
Essex County Prosecutor's Office
07.2016 - 09.2016