Jeremiah Rose
Searcy,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator
Tri-State Truckers
04.2021 - Current
- Studied data to identify trends and patterns in transportation activity.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Implemented personnel changes that directly contributed to a 17% weekly profit increase.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Negotiated contracts to secure favorable rates and terms.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Implemented and developed supply chain strategies to optimize efficiency.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Customer Service Specialist
Verizon
04.2022 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Consistently ranged in the top 5 specialists for satisfactory and creative solutions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Quality Assurance Specialist
Walmart
05.2016 - 04.2018
- Conducted data review and followed standard practices to find solutions.
- Analyzed quality and performance data to support operational decision-making.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed routine maintenance and calibration on testing equipment.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Promoted adherence to quality standards by educating personnel on quality control.
- Shifted personnel according to strengths and weaknesses to ensure efficient and accurate product handling.
- Awarded top assurance specialist for 6 consecutive months
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Fixed identified issues to improve workflows.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Independent Insurance Agent
Mutual Of Omaha
12.2015 - 06.2017
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Evaluated competitors' products and services to gain competitive advantage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Researched and identified potential new markets.
- Educated clients on insurance policies and procedures.
- Conducted research and identified market trends to develop better strategies for sales.
Account Manager
Fastenal
01.2013 - 09.2015
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Achieved or exceeded company-defined sales quotas.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Collaborated with industry leaders such as Bryce and Walmart to create and implement new product rollouts
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Liaised with marketing and sales teams to develop targeted campaigns.
Chef
Aramark
09.2012 - 04.2013
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Collaborated with staff members to create meals for large banquets.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained well-organized mise en place to keep work consistent.
- Participated in food tastings and taste tests.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Landscaper
Self Employed Services
04.2009 - 07.2012
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Developed and implemented strategies for pest and disease control.
- Collaborated with gardeners to plan and design outdoor spaces.
- Researched and identified appropriate plants and materials for landscaping projects.
- Educated clients on proper care and maintenance of landscaping projects.
- Educated employees and members of public on plant biology and health.
- Developed and maintained efficient irrigation system for outdoor areas.
Education
Associate of Arts - Music
Harding University
Searcy, AR05.2014
Skills
- Equipment Redistribution
- Database Maintenance
- Calm and Professional Under Pressure
- Accurate Recordkeeping
- Livechat Messaging
- Effective Written and Verbal Communication
- Project Management
- Production Monitoring and Assessment
- Sound Decision-Making Abilities
- Analytical Thinking
- Customer Rapport
- Negotiation and Conflict Resolution
Accomplishments
- Supervised team of 10 staff members.
- Achieved a substantial 17% profit margin growth by implementing personnel shifts for varying tasks.
- Reduced product and operating costs in several different industries by creating and enforcing efficiency strategies.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Resolved product issue through consumer testing.
Timeline
Customer Service Specialist
Verizon
04.2022 - 03.2023
Logistics Coordinator
Tri-State Truckers
04.2021 - Current
Quality Assurance Specialist
Walmart
05.2016 - 04.2018
Independent Insurance Agent
Mutual Of Omaha
12.2015 - 06.2017
Account Manager
Fastenal
01.2013 - 09.2015
Chef
Aramark
09.2012 - 04.2013
Landscaper
Self Employed Services
04.2009 - 07.2012
Associate of Arts - Music
Harding University
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