Dynamic customer service representative with a solid foundation in sales and data entry. Skilled in using CRM systems to enhance customer retention and resolve inquiries effectively, aiming to leverage these skills in an tech representative role.
Overview
7
7
years of professional experience
Work History
Electrician
JAB Construction
02.2025 - 05.2026
Installed electrical wiring and fixtures according to local codes and safety regulations.
Led troubleshooting efforts for complex electrical systems to ensure operational efficiency.
Collaborated with project managers on electrical design plans, ensuring alignment with overall project goals.
Mentored junior electricians, fostering a culture of continuous learning and professional development.
Customer Service Representative
Rocky Mountain Reserve
12.2024 - 02.2025
Provided product information and troubleshooting support, improving customer retention rates.
Maintained comprehensive knowledge of insurance policies and services, enabling effective problem resolution for customers.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Dexter Axle
02.2022 - 11.2024
Responsible for all calls, chat rooms, and emails with customer support and sales questions.
Extended knowledge of SalesForce put into use for customer service needs.
Functioned as exclusive customer service representative for Equalizer Hitch division.
Managed order processing using CRM systems, ensuring accurate and timely fulfillment.
Missionary
Church Of Jesus Christ Of Latter Day Saints
07.2019 - 07.2021
Conducted community outreach initiatives to strengthen local engagement and foster relationships.
Organized and led service projects, enhancing teamwork and community involvement among members.
Facilitated weekly meetings, ensuring effective communication and alignment of mission goals within teams.
Implemented training sessions for new missionaries, fostering skills development and cultural understanding.
Coordinated mission trips, managing logistics and resources to ensure successful execution of activities.
Education
Associate of Science - Business Administration And Management
Utah Valley University
Orem, UT
04-2026
Skills
Critical thinking
Data entry
Customer service
Sales Experience
Microsoft Excel
Computer Proficiency
Timeline
Electrician
JAB Construction
02.2025 - 05.2026
Customer Service Representative
Rocky Mountain Reserve
12.2024 - 02.2025
Customer Service Representative
Dexter Axle
02.2022 - 11.2024
Missionary
Church Of Jesus Christ Of Latter Day Saints
07.2019 - 07.2021
Associate of Science - Business Administration And Management