Jeremiah Smith
Farmington
Summary
Dynamic Finance Manager with a proven track record at Lafontaine, enhancing customer satisfaction and retention through excellent service and effective communication. Skilled in financial budgeting and fostering lender relationships, I've significantly improved financing options and streamlined compliance processes. Expert in coaching teams for peak performance, my leadership has directly contributed to increased efficiency and customer trust.
Overview
10
10
years of professional experience
Work History
FINANCE MANAGER
LAFONTAINE
04.2021 - Current
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Maintained compliance with all regulatory requirements, ensuring all finance agreements met state and federal guidelines.
- Increased sales team effectiveness with comprehensive training on finance options and upselling techniques.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FINANCE MANAGER
SUBURBAN HONDA
03.2015 - 03.2021
Education
High School Diploma -
NORTHVILLE HIGH SCHOOL
NORTHVILLE01-1999
Skills
- Customer satisfaction
- Financial budgeting
- Continuous improvement
- Verbal and written communication
- Customer relationship development
- Coaching and training
- Regulatory compliance
- Lender relationships
- Deal structuring
- Fraud prevention
- Staff management
Timeline
FINANCE MANAGER
LAFONTAINE
04.2021 - Current
FINANCE MANAGER
SUBURBAN HONDA
03.2015 - 03.2021
High School Diploma -
NORTHVILLE HIGH SCHOOL
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