Jeremiah Sprague
Oviedo,FL
Summary
Passionate Boba Barista with proven expertise at Teapioca Lounge, recognized for enhancing customer satisfaction through exceptional service and conflict resolution. Demonstrated reliability in cash handling and strict adherence to sanitation standards, while fostering a collaborative team environment. Committed to continuous learning and maintaining a clean, organized workspace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Boba Barista Assistant Manager
Teapioca Lounge
15 Alafaya Woods Blvd Unit 105 Oviedo, FL 32765 U
12.2024 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Boba Barista Shift Leader
Teapioca Lounge
15 Alafaya Woods Blvd Unit 105 Oviedo, FL 32765 U
10.2023 - 12.2024
- Guided new staff members and distributed daily responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Kadena High School
Okinawa, Japan06.2023
Skills
- Strong work ethic
- Cleanliness and organization
- Adaptability in Fast-paced environments
- Continuous learning mindset
- Conflict resolution
- Cash handling proficiency
Certification
Food Handlers Certification
Timeline
Boba Barista Assistant Manager
Teapioca Lounge
12.2024 - Current
Boba Barista Shift Leader
Teapioca Lounge
10.2023 - 12.2024
High School Diploma -
Kadena High School