Jeremiah Swearingen
Clarksville,TN
Summary
Dynamic professional skilled in strategic planning and team collaboration. Known for fostering effective communication across departments to streamline service delivery while enhancing member satisfaction and loyalty through tailored financial solutions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Relationship Manager
Fortera Credit Union
Clarksville, Tn
05.2025 - Current
- Developed strong relationships with members to enhance customer satisfaction and loyalty.
- Analyzed member needs to provide tailored financial solutions and services.
- Facilitated communication between departments to streamline service delivery for clients.
- Implemented strategies to improve member engagement and retention initiatives.
- Coordinated events and workshops to promote community involvement and awareness programs.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Assistant Restaurant Manager
Raising Cane's Restaurants
Clarksville, Tn
06.2024 - 05.2025
- Assisted in training new staff on service protocols and customer interaction.
- Managed daily operations to ensure smooth restaurant functioning and high standards.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Supported scheduling staff shifts to optimize labor efficiency and coverage.
- Oversaw adherence to health and safety regulations during food preparation and service.
- Facilitated communication between front-of-house and kitchen staff for seamless service.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Resolved customer complaints in a timely manner.
- Implemented training programs for staff development and performance improvement.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
Store Manager
Starbucks
Clarksville, Tn
12.2012 - 06.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
- Developed a team to manage a multi million dollar business.
- Managed P&L to ensure we were meeting all metrics.
- Built and deployed a schedule to stay within budget with strategic deployment of leadership.
- Met monthly with team members to work through KPI’s to identify next level leadership and to work through quarterly planning.
- Maintained a clean and organized store environment for customers and employees.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
Java Developer Intern
Cook Systems
Clarksville, Tn
01.2023 - 03.2023
- Collaborated with team members on software design and implementation.
- Assisted in troubleshooting and debugging code to enhance performance.
- Analyzed user stories, identified tasks, estimated time frames, and tracked progress on projects.
Education
Bachelor of Science - Software Engineering
Austin Peay State University
Clarksville, TN 08.2025 - 11.2025
Software Engineering
Arizona State University
Tempe, AZ 08.2021 - 05.2024
Full Stack Web Developer - Full Stack Web Development
Vanderbilt University
01.2023 - 12.2023
Skills
- Software development
- Java programming
- Full stack development
- Database management
- Effective communication
- Customer relationship management
- Team collaboration
- Schedule management
- Relationship management
- Loans
- Account set up
- Process development
- Strategic planning
- Business development
- Portfolio growth
- Effective customer communication
- Critical thinking
- Analytical problem solving
- Written and verbal communication
- Time management
- Policy management
- Product knowledge
- Customer education and consulting
Certification
Full stack web development
Timeline
Bachelor of Science - Software Engineering
Austin Peay State University
08.2025 - 11.2025
Relationship Manager
Fortera Credit Union
05.2025 - Current
Assistant Restaurant Manager
Raising Cane's Restaurants
06.2024 - 05.2025
Java Developer Intern
Cook Systems
01.2023 - 03.2023
Full Stack Web Developer - Full Stack Web Development
Vanderbilt University
01.2023 - 12.2023
Software Engineering
Arizona State University
08.2021 - 05.2024
Store Manager
Starbucks
12.2012 - 06.2024