Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Traylor

Dallas,TX

Summary

Dedicated customer service professional with entry-level experience in customer service. Demonstrates strong problem-solving abilities and adaptability to new challenges, fostering positive relationships with clients and colleagues. Committed to enhancing team performance and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Content Review Analyst

Genpact
Richardson, TX
12.2023 - Current
  • Ensure content quality and compliance for Snapchat advertisers;
  • Provide data analysis and customer service;
  • Provide insights and recommendations to clients
  • Create reports for customers;
  • Train team members on report building with correct data for customers;
  • Participate in cross training across departments to be a well rounded employee;
  • Provide cross training to other employees from different departments;
  • Host team meetings to better optimize team performance;

Team Lead Sales Associate

DFW Brands
Dallas, Texas
08.2022 - 10.2023
  • Answer product questions with up-to-date knowledge of sales and promotions
  • Foster relationships with customers to expand customer base and retain business
  • Monitor customer order process and address customer issues
  • Develop customized sales techniques to successfully sell and upsell services to new and existing clients
  • Identify customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Follow-up with clients after installations to assess quality service and customer satisfaction
  • Meet with potential customers to discuss services and establish new relationships
  • Coach, develop and motivate team to achieve revenue goals
  • Support sales team members to drive growth and development
  • Train and develop new team members to improve product knowledge and selling abilities.

Warehouse Associate Team Lead

ProLogistix
Carrollton, Texas
07.2018 - 06.2022
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems
  • Provided information to shipping and receiving personnel regarding inventory stock
  • Operated forklift and pallet jack to transport heavy loads
  • Regularly lift and move up to 75 pounds
  • Maintain cleanliness and organization of the warehouse
  • Offload inbound merchandise and verify count and SKU
  • Stack merchandise on pallets and label pallets
  • Move merchandise from receiving dock to proper location
  • Price, process, split, pack product to be distributed to stores
  • Perform cycle counts, investigate and resolve inventory discrepancies
  • Fix line jams as required.

Prime Now Associate/Picker

Amazon.com
Dallas, Texas
01.2017 - 06.2018
  • Picked, packed, received, and restocked products with forklift, lift truck, and stock picker
  • Clean, wrap, and label outgoing orders
  • Count and verify orders picked to ensure accuracy
  • Handle end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system
  • Unloaded incoming inventory and placed products onto shelves for other picker
  • Operate manual and mechanical equipment in a safe and efficient manner.

Bakery Associate, Freezer Stocker

Wal-Mart
Dallas, Texas
06.2015 - 01.2017
  • Assisted and interacted with bakery customers
  • Took cake orders and wrote on cakes as instructed by customers
  • Inventoried bakery products weekly and ordered items as necessary
  • Organized bakery freezer
  • Swept and mopped bakery floor - cleaned bakery tables
  • Received and stocked merchandise
  • Organized and maintained bakery by following procedures and completing paperwork, logs, and other required documentation
  • Maintained neat and attractive bakery food cases
  • Complied with health and sanitation practices and procedures
  • Executed cash transactions quickly and accurately
  • Checked out customers and bagged items quickly.

Education

High School Diploma -

South Oak Cliff High School

Skills

  • Customer Service/Call center experience
  • Proficient in MS Office 365 (Teams, Outlook, Word, Excel, PowerPoint)
  • Strong written and verbal communication skills
  • Critical thinking
  • Client engagement
  • Utilize scanner systems
  • Inventory management
  • Pallet Jack/Forklift Operator
  • Safety compliance

Timeline

Content Review Analyst

Genpact
12.2023 - Current

Team Lead Sales Associate

DFW Brands
08.2022 - 10.2023

Warehouse Associate Team Lead

ProLogistix
07.2018 - 06.2022

Prime Now Associate/Picker

Amazon.com
01.2017 - 06.2018

Bakery Associate, Freezer Stocker

Wal-Mart
06.2015 - 01.2017

High School Diploma -

South Oak Cliff High School

Similar Profiles

CREATE PROFILE
Jeremiah Traylor