Jeremiah Valle
Weslaco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 10 years of customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Provider
Platinum Hearts LLC
Weslaco
02.2017 - 06.2025
- Provided patient care and support in various healthcare settings.
- Ensured compliance with safety protocols and health regulations consistently.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
- Demonstrated excellent customer service skills when interacting with patients and families.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Maximus
Edinburg
11.2014 - 06.2016
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on products and services to improve satisfaction levels.
- Maintained a positive attitude while handling high call volumes daily.
- Participated in training sessions to improve service skills and knowledge base.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Atento BBVA
Pharr
08.2008 - 11.2013
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained a positive attitude while handling high call volumes daily.
- Participated in training sessions to improve service skills and knowledge base.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05-2000
Skills
- Patient care
- Medical compliance
- Problem solving
- Active listening
- Stress management
- Verbal communication
- Excellent communication
- Friendly, positive attitude
- Calm under pressure
Timeline
Provider
Platinum Hearts LLC
02.2017 - 06.2025
Customer Service Representative
Maximus
11.2014 - 06.2016
Customer Service Representative
Atento BBVA
08.2008 - 11.2013
High School Diploma -
Weslaco High School