Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremiah Velez

Tampa,FL

Summary

Dynamic leader and innovator with a proven track record at Mambo Miah Fitness, adept in strategic planning and customer relations. Elevated brand visibility and financial growth through targeted marketing and exceptional service quality. Skilled in operations management and team leadership, achieving over 20% increase in customer satisfaction. Expert in leveraging social media for brand engagement and market trend awareness.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner of Fitness Apparel

Mambo Miah Fitness
03.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Assistant General Manager

Fords Garage
03.2020 - 01.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Implemented customer feedback system, leading to improved service offerings.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Analyzed sales data to identify and capitalize on trends, driving revenue growth.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Fragrance Vendor

Chanel
02.2020 - 06.2023
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
  • Utilized social media platforms to engage with customers online, sharing product information, promotional offers, or upcoming events related to the fragrance department.
  • Partnered with leading fragrance brands to stay current on industry trends, new product releases, and training opportunities.
  • Earned repeat business from loyal clientele through attentive service and proactive communication about new arrivals or upcoming promotions.
  • Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
  • Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.
  • Developed strong relationships with clients by offering exceptional customer service and follow-up consultations.
  • Handled customer inquiries, returns, and exchanges in a timely manner while adhering to store policies.
  • Worked closely with store visual merchandising teams to create eye-catching window displays featuring popular fragrances or special promotions.
  • Assisted in inventory management and restocking efforts, minimizing out-of-stock situations and maintaining accurate records.
  • Optimized customer satisfaction by assisting in resolving any issues or concerns regarding their purchases promptly and professionally.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Processed credit and debit card payments to complete purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Manager

Chilis's Bar and Grill
03.2004 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Leto High
Tampa, FL
06.1997

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Project management
  • Strategic planning
  • Business planning
  • Project estimating
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Team oversight
  • Business development
  • Business launch
  • Business administration
  • Business marketing
  • Consulting
  • Sales leadership
  • Employee development
  • Product branding
  • Financial planning
  • Sales management
  • Cost reduction
  • Budget development
  • Talent development
  • Budget administration
  • Labor relations
  • Quality management systems
  • Sales strategy development
  • Service quality assurance
  • Market trend awareness
  • Profit and loss
  • Brand strategy planning
  • Hiring and staffing
  • Design coordination
  • Marketing tactics
  • Social media control
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Goal setting
  • Quality assurance
  • Inventory control
  • Inventory management
  • Business leadership
  • Purchasing and planning
  • Desktops, laptops, and mobile devices
  • Employee relations
  • Customer retention
  • Budget control
  • Staff training/development
  • Delegating work
  • Performance improvement
  • Employee motivation
  • Hiring and onboarding
  • Sales strategies

Certification

Food and safety certification

Management Certification

Alcohol management certification

Timeline

Owner of Fitness Apparel

Mambo Miah Fitness
03.2023 - Current

Assistant General Manager

Fords Garage
03.2020 - 01.2025

Fragrance Vendor

Chanel
02.2020 - 06.2023

Manager

Chilis's Bar and Grill
03.2004 - 02.2020

High School Diploma -

Leto High

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Jeremiah Velez