Jeremiah Walters
Oklahoma City,OK
Summary
Driven professional with a proven track record at Frontier State Bank, excelling in customer relationship management and regulatory compliance. Demonstrated ability to enhance customer satisfaction and loyalty through effective problem resolution and staff training. Skilled in analytical thinking and proficient with Excel, achieving significant improvements in banking operations efficiency.
Overview
19
19
years of professional experience
Work History
Treasury Officer
Frontier State Bank
05.2023 - Current
- Provide excellent customer service to commerical bank customers
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
New Accounts Representative
Frontier State Bank
10.2018 - 05.2023
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Lead Bank Teller
Frontier State Bank
01.2007 - 10.2018
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Wrote and distributed customer correspondence.
- Assisted customers with banking needs and inquiries.
- Investigated and promptly resolved issues with patron accounts.
- Identified potential needs through observation, questioning, and listening.
- Counted, verified and handled bank deposits and armored car transactions.
Warehouse Employee
DVM Resources
06.2005 - 01.2007
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Alternated goods in inventory by observing first-in and first-out approach.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OK05.2002
Skills
- Customer Service
- Goal Setting and Achievement
- Analytical thinking abilities
- Issue Resolution
- Regulatory Compliance
- Customer Relationship Management
- Complex Problem-Solving
- Customer Education
- Trustworthy and Honest
- Positive Attitude
- Staff Training
- Multiple Priorities Management
- Problem Resolution
- Proficiency with Excel
- Banking operations knowledge
Timeline
Treasury Officer
Frontier State Bank
05.2023 - Current
New Accounts Representative
Frontier State Bank
10.2018 - 05.2023
Lead Bank Teller
Frontier State Bank
01.2007 - 10.2018
Warehouse Employee
DVM Resources
06.2005 - 01.2007
High School Diploma -
Western Heights High School
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