Jeremiah Washington
Memphis,TN
Summary
I am an eager, outgoing young IT professional with hands-on experience in technical support, troubleshooting, and network management. I am always expanding my knowledge, learning new technologies and approaches, and tackling challenges with a problem-solving mindset. I thrive on helping users, optimizing systems, and contributing to innovative IT solutions while continuing to grow and develop my expertise.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
IT Depot Technician
Frontdoor, Inc
01.2025 - Current
- As an IT Depot Technician, I provided hands-on technical support in a depot environment by diagnosing, repairing, imaging, and deploying Windows laptops and desktops. Performed hardware replacements, operating system troubleshooting, and device provisioning using Intune and Autopilot. Utilized Jira for ticket tracking and workflow management, and assisted with inventory management to ensure accurate device records. Ensured all devices met quality, security, and deployment standards.
IT Support Coordinator
Narrow Way Apostolic Deliverance Temple
01.2021 - Current
- As an IT Support Coordinator, I managed the church's IT infrastructure, effectively troubleshooting and maintaining computer systems, OS management, networks security, and multimedia setups. I also led training sessions for church staff on new systems and software, significantly enhancing their proficiency and engagement with technology. Additionally, I executed key technology projects, including the rollout of new church management software and upgrades to audio/visual systems, ensuring these were delivered on time and within budget.
Security Advisor/Installation Technician
Safe Haven Security Services
05.2024 - 11.2025
- At Safe Haven Security Services, I served as a Security Advisor/Installation Technician, responsible for installing and maintaining security systems for residential and commercial clients. I managed user accounts and network administration while providing comprehensive technical support. My role involved assessing client needs to deliver customized security solutions and ensuring timely installations and upgrades. Additionally, I trained clients in the effective use of their systems and installed operating systems on computers and security panels, performing system imaging and troubleshooting to guarantee seamless functionality and client satisfaction.
Education
Bachelor of Science Degree - Computer Science
Austin Peay State University
Clarksville, TN08-2024
Associate’s Degree - Liberal Arts
Austin Peay State University
Clarksville, TN08-2024
Skills
- Driver Installation and Troubleshooting
- Active Directory
- Project management
- Helpdesk Services
- Logistics Coordination
- Microsoft 365
- Customer relations
- Network security
- VMware Workstation
- AWS Cloud
- Network support
- Help desk support
- Network troubleshooting
- Remote support
- IT asset management
- Virtualization technologies
- Problem-solving abilities
- Group Policy
- System Administration
- LAN/WAN
- Operating System Installation (Windows, macOS, Linux)
Certification
CompTIA Network+ (N10-009) – Completed
Timeline
CompTIA Network+ (N10-009) – Completed
11-2025
IT Depot Technician
Frontdoor, Inc
01.2025 - Current
Security Advisor/Installation Technician
Safe Haven Security Services
05.2024 - 11.2025
IT Support Coordinator
Narrow Way Apostolic Deliverance Temple
01.2021 - Current
Bachelor of Science Degree - Computer Science
Austin Peay State University
Associate’s Degree - Liberal Arts
Austin Peay State University