Jeremiah Wilfong
Lexington,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Digital Customer Service Associate
Walmart
07.2023 - Current
- Responded proactively and positively to rapid change.
- Researched customer inquiries to provide accurate and up-to-date information.
- Provided comprehensive support during high-traffic periods, maintaining exceptional levels of service quality despite increased workload.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Assisted team leader with coaching and mentoring of new employees.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Handled escalated customer complaints effectively, working towards satisfactory resolutions while upholding company policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Reduced delivery errors by double-checking orders
Education
High School Diploma -
Frederick Douglas High School
Lexington, Kentucky05.2021
Skills
- Brand representation
- Professional telephone demeanor
- Team Oversight
- Teamwork and Collaboration
- Training and mentoring
- Empathy and patience
- Employee Coaching
- Customer Relations
Timeline
Digital Customer Service Associate
Walmart
07.2023 - Current
High School Diploma -
Frederick Douglas High School