Jeremiah Williamson
Seattle
Summary
Dynamic hospitality professional with extensive experience at Sonder, excelling in guest relations and operational efficiency. Proven track record in enhancing workflows and training staff, while adept at reservation management and upselling. Committed to delivering exceptional guest experiences and fostering strong partnerships with local businesses.
Overview
12
12
years of professional experience
Work History
Senior Front Desk Hospitality Agent
Sonder
Seattle
08.2022 - Current
- Managed guest inquiries and reservations through various communication channels.
- Coordinated check-in and check-out processes for guests efficiently.
- Handled guest complaints and resolved issues promptly to ensure satisfaction.
- Collaborated with housekeeping to ensure rooms met quality standards.
- Trained new staff on hospitality procedures and customer service protocols.
- Developed relationships with local businesses to enhance guest experiences.
Executive Business Center Concierge
Northwest Center at Amazon
Seattle
10.2020 - 08.2022
- Led cross-functional teams to enhance operational workflows and efficiency.
- Developed strategic initiatives to improve employee engagement and retention.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Rooms Controller
Paramount Hotel Seattle
Seattle
07.2017 - 03.2020
- Managed room assignments and availability for optimal guest satisfaction.
- Utilized property management system for efficient booking and reservations.
- Assisted guests with special requests and accommodations during stays.
- Implemented strategies to enhance operational efficiency in room management.
Concierge
Silver Cloud Inn Lake Union
Seattle
02.2015 - 07.2017
- Managed front desk operations during night shifts to ensure smooth guest experiences.
- Utilized hotel management software to manage reservations and update guest information.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Front Desk Agent
Stanyan Park Hotel
San Francisco
09.2013 - 05.2014
- Greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping to ensure rooms met cleanliness standards before guest arrival.
Education
Travel & Tourism -
City College of San Francisco
San Francisco, CA01.2013
GED - Office Assistant
Job Corps
Treasure Island, San Francisco01.2008
General Education - French/Office Assistant
Lincoln High School
Tacoma, WA01.2006
Skills
- Guest relations
- Reservation management
- Operational efficiency
- Workflow optimization
- Employee training
- Attention to detail
- Housekeeping coordination
- Sales and upselling
References
- Voltaire Marave, General Manager Paramount Hotel, 1-206-351-2245
- Erin, Front Office Manager Salish Lodge & Spa, 1-206-931-3388
- Rebecca Kumar, Microsoft Receptionist, 1-815-566-1573
Timeline
Senior Front Desk Hospitality Agent
Sonder
08.2022 - Current
Executive Business Center Concierge
Northwest Center at Amazon
10.2020 - 08.2022
Rooms Controller
Paramount Hotel Seattle
07.2017 - 03.2020
Concierge
Silver Cloud Inn Lake Union
02.2015 - 07.2017
Front Desk Agent
Stanyan Park Hotel
09.2013 - 05.2014
Travel & Tourism -
City College of San Francisco
GED - Office Assistant
Job Corps
General Education - French/Office Assistant
Lincoln High School
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