Jeremiah Willis
Seattle
Summary
Up and coming artist with Exceptional skills in the retail field, with a goal of continuing my education and achieving my arts degree. Dynamic and results-oriented professional with a proven track record at Honey Baked Ham Co. excelling in customer service and upselling. Skilled in building lasting relationships and strategic planning, I consistently exceed sales goals by leveraging exceptional communication and problem-solving abilities. Expert in retail operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Honey Baked Ham Co.
04.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Seasonal Worker
Workshop Events
08.2022 - Current
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-2016
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Strategic planning
- Adapt to diverse groups
- Merchandise display
- Meeting deadlines
- Multi-tasking strength
- Customer service
- Problem-solving
- Brand promotion
- Retail store operations
- Listening skills
- Relationship building
- Professional demeanor
- Outgoing personality
- Problem-solving skills
- Money handling
- Positive and professional
- Product sales
- Product promotions
- Verbal/written communication
- Product guidance
- Inventory control
- Contact follow-up
- Sales development
- Goal tracking
- Guest relations
- Sales trends
- Exceptional customer service
Timeline
Sales Associate
Honey Baked Ham Co.
04.2023 - Current
Seasonal Worker
Workshop Events
08.2022 - Current
High School Diploma -
Rainier Beach High School
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