Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeremiah Windham

Fairburn,GA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

13
13
years of professional experience

Work History

Senior Sales Executive 2 - Mobility

AT&T
04.2022 - Current
  • Cultivated relationships with key business clients to enhance customer satisfaction and retention.
  • Developed tailored solutions addressing client needs, leading to increased account growth.
  • Analyzed market trends to identify new business opportunities and inform strategic planning.
  • Collaborated with cross-functional teams to streamline communication and improve service delivery.
  • Negotiated contract terms, ensuring alignment with company policies while maximizing client value.
  • Implemented CRM tools to track sales pipeline, improving forecasting accuracy and reporting efficiency.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Participated in monthly training on latest technology trends and products in industry.
  • Participated in industry events and conferences to network with potential clients, increasing brand awareness within the business community.
  • Expedited service restoration times after outages using adept problem-solving skills and knowledge of fiber network architecture.
  • Responded to service requests during and after business hours.

Associate Director - In Home Sales

AT&T
03.2021 - 05.2022
  • Led cross-functional teams to design and implement integrated solutions aligning with client needs.
  • Collaborated with sales teams to identify opportunities for new integrated service offerings, boosting revenue potential.
  • Enhanced overall customer experience by providing ongoing support after solution deployment, ensuring long-term satisfaction and loyalty.
  • Enhanced customer satisfaction by promptly addressing and resolving fiber service issues.
  • Served as a liaison between field technicians and customers during onsite appointments, facilitating seamless communication throughout the process.
  • Provided expert technical support for fiber service installations and troubleshooting.

Customer Service Manager (Call Center)

AT&T
02.2019 - 02.2021
  • Led customer service team, optimizing workflows and enhancing response times to inquiries.
  • Developed training programs, improving staff knowledge and elevating service standards.
  • Implemented feedback mechanisms, increasing customer satisfaction through actionable insights.
  • Analyzed performance metrics, driving strategic decisions for service enhancements and resource allocation.
  • Managed escalated complaints effectively, ensuring timely resolutions and maintaining brand loyalty.
  • Coordinated cross-departmental initiatives, fostering collaboration to resolve complex customer issues.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continued growth and improvement.
  • Managed high-stress situations effectively, ensuring timely resolution of escalated customer issues.
  • Facilitated weekly team meetings focused on identifying trends in customer inquiries and discussing strategies for addressing common pain points.
  • Partnered with HR department in recruiting top talent for open positions in the call center.

Retail Store Manager

AT&T
09.2017 - 01.2019
  • Supervise the overall daily operation of the store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience.
  • Maintain inventory at adequate levels, promote sales, and maintain the appearance of the store.
  • Consistently demonstrate excellent leadership/coaching skills and create work environment where motivated people can excel.
  • Observe and coach employees to provide feedback around sales technique, effectiveness and providing excellent service.
  • Execute monthly cost reviews of overtime, discounts, returns and credits.
  • Ensure timely completion of required training to empower personnel to succeed implement, execute and inspect existing and new retail programs, tools and training.
  • Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system access for their roles and responsibilities.

Assistant Sales Manager (Team Lead)

AT&T
08.2016 - 08.2017
  • Drive sales and customer satisfaction.
  • Perform daily interactions such as coaching/mentoring for the team.
  • Develop and manage positive business relationship with staff and customers.
  • Handle customer situations and make equitable decisions for the customer and the company.
  • Reconcile daily sales reports.
  • Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly and month-end counts as needed.
  • Generate leads and cold calling to setup appointments.
  • Help close sales and overcome objections when needed.

Retail Sales Consultant

AT&T
01.2013 - 07.2016
  • Growing sales by building strong and influential relationship.
  • Build a base of loyal customers who returned for service, support, and future purchases of products, services, and accessories.
  • Educate and engage customers through product demonstrations.
  • Create AMB (AT&T Mobile Business) agreements for small business accounts.
  • Cold calling, prospecting, generate leads and follow up for small business.
  • Outside sales, account management and gaining new business.

Education

Sidney Lanier
Montgomery, AL

Skills

  • Sales presentations
  • Strategic planning
  • Brand awareness
  • Client acquisition
  • CRM proficiency
  • Strategic marketing
  • Salesforce
  • Meeting facilitation
  • Relationship management
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Analytical thinking
  • Conflict resolution
  • Expert problem solving

Accomplishments

  • 2019 - Service Excellence Award
  • 2014- Service Excellence Award
  • 2015 Top Overall Ranked RSC in Metro.

Timeline

Senior Sales Executive 2 - Mobility

AT&T
04.2022 - Current

Associate Director - In Home Sales

AT&T
03.2021 - 05.2022

Customer Service Manager (Call Center)

AT&T
02.2019 - 02.2021

Retail Store Manager

AT&T
09.2017 - 01.2019

Assistant Sales Manager (Team Lead)

AT&T
08.2016 - 08.2017

Retail Sales Consultant

AT&T
01.2013 - 07.2016

Sidney Lanier

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