Summary
Work History
Education
Skills
Certification
Jeremiah Wood

Jeremiah Wood

Rome,GA

Summary

Accuracy-driven team manager successful at delivering key strategic support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service.

Work History

Software Tester

Medisource Staffing
Rome, GA
05.2022 - Current
  • Assisted with the organization wide migration of service platforms across the Floyd ecosystem.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

OTR Driver

C. R. England
Salt Lake City, UT
05.2018 - 01.2020
  • Operation and maintenance of Class A vehicles in accordance with national guidelines
  • Maintaining an over 95% on time delivery through effective logistical planning and execution.

Technical Support Supervisor

CCH Small Firm Services
08.2015 - 05.2018
  • Effective ongoing Management of 20-30 member team of professionals supporting software in Tax and Accounting industry.
  • Ensure that all team members are meeting published KPIs and goals
  • Performing quality controls so that all procedures are followed, including escalation, call-backs, and service requests
  • Executing administrative functions and human resources transactions at department level regarding full time and contract employees.

Technical Support Representative

CCH Small Firm Services
01.2008 - 08.2015
  • Provide IT support to high priority customers relating to data conversion, implementation, website support, etc
  • Manage and administer network systems
  • Install and maintain network devices

Mediator

Floyd County Magistrate Court
01.2002 - 01.2008
  • Mediate civil cases filed in the Magistrate Court of Floyd County, Georgia with a high success rate.
  • Negotiation with Plaintiffs and Defendants to come to common terms.
  • Drafting terms of agreement into a legally binding document.

Education

MBA -

Shorter University, Rome, GA
04.2022

Bachelor of Science - Biology

Shorter University, Rome, GA
04.2003

Skills

  • Conflict resolution skills
  • Team Building
  • Staff Management
  • Strategic planning
  • Data Analysis
  • Experience with PeopleSoft, SalesForce, Avaya IC, Aspect, and other enterprise software

Certification

  • Lean Six Sigma Black Belt Certification
  • GA Mediation Certification
  • CompTia A+ Certification
  • GA Insurance - Life and Health Licence
  • CDL Class A License
Jeremiah Wood