Jeremiah Woomer
Westlake,OH
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Dave & Buster's
07.2023 - 06.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Managed staff schedules, optimizing labor costs while maintaining service efficiency.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw maintenance in a 65,000 sq foot facility, ensuring a clean, safe, and inviting atmosphere for patrons.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
General Manager
Waterfront Taphouse
03.2022 - 07.2023
- Monitored store performance and identified opportunities for improvement.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Built and maintained relationships with vendors and suppliers.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Established and maintained proactive human resource functions, complying with labor regulations.
- Developed long and short-range financial objectives, supporting company mission statement.
- Established employee development plan, setting clear expectations for team members.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Executed sales and operational activities, producing results that met or exceeded business plan.
Assistant General Manager
Murray Hill Taphouse
09.2021 - 03.2022
- Established and monitored KPIs to optimize company performance.
- Prepared staff work schedules and assigned specific duties.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Utilized data analytics techniques to identify areas for improvement.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
Assistant General Manager
Dave & Buster's
03.2019 - 08.2021
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Disciplined and maintained staff of 90 to provide hospitable, professional service reflecting business initiatives.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
Assistant General Manager
McCormick & Schmick's
09.2015 - 01.2019
- Directly oversaw the store operations in all areas.
- Developed unique events and special promotions to drive sales.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Set performance expectations and provided honest feedback.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Booked, facilitated and oversaw private dining events in multiple rooms of the restaurant.
- Coordinated large off-site promotions to drive brand recognition and sales.
- Designed a custom beverage program including hand squeezed cocktails, rotating craft beers and select wines and spirits.
- Training and development of new managers and employees.
Kitchen Manager, Bar Manager, Service Manager
Red Robin Gourmet Burgers
04.1999 - 08.2015
- Trained and developed new managers at all levels including multi-unit operators.
- In charge of hiring, training and development of strong teams in multiple departments.
- Assessment and improvement of all profit and loss categories.
- Implementing and maintaining systems to ensure Guest satisfaction and profitability.
- Correctly calculated inventory and ordered appropriate supplies including weekly orders in excess of $20,000 weekly.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- New restaurant openings and support.
- Prepared for and executed new menu implementations including Brand and Technology transformation initiatives.
Education
High School Diploma -
La Vista High School
Citrus Heights, CA01.1995
Skills
- Operations management
- Leadership and team building
- Training and development
- Inventory control
- Food safety
- Guest relations
- Facility maintenance
- Budget planning
- Special event coordination
Certification
- ServSafe
- OLCC
Timeline
General Manager
Dave & Buster's
07.2023 - 06.2025
General Manager
Waterfront Taphouse
03.2022 - 07.2023
Assistant General Manager
Murray Hill Taphouse
09.2021 - 03.2022
Assistant General Manager
Dave & Buster's
03.2019 - 08.2021
Assistant General Manager
McCormick & Schmick's
09.2015 - 01.2019
Kitchen Manager, Bar Manager, Service Manager
Red Robin Gourmet Burgers
04.1999 - 08.2015
High School Diploma -
La Vista High School
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