Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Wooten

Apopka

Summary

Dynamic and results-oriented professional with extensive experience across customer service and logistics, notably with Alegeus. Excelled in roles requiring critical thinking and active listening, significantly enhancing customer satisfaction and loyalty. Proven expertise in inventory control and forklift operation, complemented by a strong ability to lead and develop teams. Demonstrated commitment to achieving and exceeding performance goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alegeus
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Driver

Uber
05.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Loader and Unloader

Lowes Home Improvment
01.2024 - 12.2024
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

General Laborer

CMC
11.2022 - 04.2024
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.

Overnight Merchandiser

ProVantage
04.2022 - 04.2023
  • Boosted customer satisfaction by promptly addressing inquiries, providing accurate information, and resolving issues efficiently.
  • Safeguarded store assets by adhering to loss prevention guidelines and reporting any suspicious activity or concerns to management.
  • Enhanced store appearance by strategically organizing merchandise and executing product placement plans.
  • Facilitated smooth communication between day and night shifts through detailed progress reports on completed tasks and pending responsibilities.
  • Collaborated with fellow team members to complete overnight tasks in a timely manner, ensuring store readiness for morning shoppers.
  • Maintained inventory accuracy by conducting routine audits of shelf stock levels and promptly addressing discrepancies identified.
  • Utilized effective time management skills to balance multiple tasks simultaneously, prioritizing responsibilities according to urgency and store needs.

Food Service Worker

Universal Studios
07.2022 - 11.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.

Customer Service Representative

ADT Security
07.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

JPMorgan Chase
09.2018 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

CenturyLink
06.2017 - 08.2018
  • Enhanced customer trust by providing accurate solutions.
  • Troubleshot product and service-related concerns.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Team Leader

Ultimate Staffing
01.2014 - 06.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Associate Of Business Administration - Management

Seminole State College of Florida
Sanford, FL

High School Diploma -

Apopka High School
Apopka, FL
06.2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Problem resolution
  • Microsoft outlook
  • Team development
  • Microsoft Office Suite
  • De-escalation techniques
  • Technical support
  • Stock management
  • POS systems expert
  • Warehousing functions
  • Receiving support
  • Order picker
  • Picking and packing
  • Packaging and labeling
  • Loading and unloading

Timeline

Customer Service Representative

Alegeus
07.2024 - Current

Loader and Unloader

Lowes Home Improvment
01.2024 - 12.2024

General Laborer

CMC
11.2022 - 04.2024

Food Service Worker

Universal Studios
07.2022 - 11.2022

Overnight Merchandiser

ProVantage
04.2022 - 04.2023

Customer Service Representative

ADT Security
07.2021 - 04.2022

Driver

Uber
05.2020 - Current

Customer Service Representative

JPMorgan Chase
09.2018 - 05.2020

Customer Service Representative

CenturyLink
06.2017 - 08.2018

Team Leader

Ultimate Staffing
01.2014 - 06.2017

Associate Of Business Administration - Management

Seminole State College of Florida

High School Diploma -

Apopka High School

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Jeremiah Wooten