Jeremiah Wright

- Researched, resolved and responded to employee and customer complaint calls and consultation calls.

- Provide support for the Consumer Contact Center & Financial Centers on policy/procedures, system navigation and product support.

- Assisted with taking agents’ calls if they can’t handle the workload.

- Providing training to employees on conflict management skills, including how to appropriately handle different types of disputes.

- Completed proper complaint case documentation and closure as defined by Bancorp complaint management standards.

- Utilized financial statement analysis and accounting principles to assist our high net worth business clients.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.