Jeremiah Stark

• Implemented process improvements and automation strategies that reduced turnaround time for mail distribution by 50% and decreased errors by 30%, resulting in enhanced service delivery and cost savings of $50,000 annually
• Streamlined workflow coordination across multiple departments, including mail distribution, copy services, intake, hospitality, conference room set-up, and reception assistance, resulting in a 25% increase in overall operational efficiency and customer satisfaction at Goldman Sachs.
• Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
• Coordinated with clients and vendors to determine project scope and define timelines for completion.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation, and data modeling.
• Created monthly forecast templates and resource management allocations for approved projects.

• Pitched and built new programming strategies boost audience interests and diversify offerings
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors Using cloud migration
• Project Management, supplier assessment and compliance declarations using advanced PowerPoint
• Investigator Worked on NSO portfolio including training and establishing procedures
• Submitted audits for 97% favorable results.

• Liaised with CEO to expand existing asset classes and develop capabilities with new asset classes.
• Worked with CEO to create long-term tactical plan to grow business.
• Managed company fleet, working with in house mechanic to ensure service based of hours was followed, monitored gas card, toll passes, maintenance, determine to most cost effective and routes of shipment
• Championed fledging company success and continuity throughout challenges of 2020 as foundational driving force behind owner and operations teams
• Managed fiscal, business and operational strategies of divisions.

• Managed management fleet, gas card, maintenance, determine to most cost effective and routes of shipment
• Consistently exceeded sales targets over first year of operations, generating $9M+ in new work
• Spearheaded development, implementation, and management of the first Human Resources program from ideation to integration.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
• Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.

• Led development and implementation of divisional work plans, projects, and service operations for 1400 locations
• Allocated workflow across all Management, Supervisory, and Field Technician teams (FMTs)
• Built out and refined RFPs, bids, contracts, and proposals while championing administer contract negotiations with external vendors
• Conducted in-depth program evaluation to form ongoing improvement strategies for secure and safe, functional, effective, and lucrative facilities operations
• Recipient of Leader of Quarter Award for first quarter of 2016 by reducing facilities spending costs by 45%.
• Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
• Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.

• Spearheaded elevated customer service, outreach, and targeted sales campaigns/initiatives while supervising, training, and developing sales and marketing teams
• Defined sales benchmarks and designed strategic plans for securing such targets
• Fostered strong, lasting customer relationships, loyalty, and retention rates
• Collaborated closely with sales management team on performance and metrics, delivering reports, cost assessments, and market insights
• Consulted leadership and formed sound recommendations on strengthening supplier performance and securing inventory logistics objectives by analyzing supply chain operations and variance
• Improved company revenue by collaborating with marketing, sales and service departments.
• Reviewed financial and operational reports on regular basis to make effective decisions.

• Virtually managed 50% of an organization from 2008 to 2014
• Coached, lead, and developed a team of professionals ranging from Representatives, Supervisors, Managers, Data Technicians, Systems Administrators
• Workforce Management, Reporting, Communications, Finance, New Product Development, Developers, and Trainers
• Completed performance evaluations, and employee relations directly managing a team of 6, supporting 740 employees, including 6 senior managers and 43 supervisors, and supporting 9 sites across North America
• Directed fiscal budgeting, forecasting, management, profitability analysis, and target-setting efforts for an annual budget of $136M.

• Scheduled and provided coordination to external customers regarding meeting reservations and meeting requirements
• Provided backup support for other operational services with the ability to set up and execute largely attended conference calls as Primary Coordinator
• Verified that proper support for incoming lines is available and interacted with CEOs, CFOs, and other high-level individuals to ensure that call flow met or exceeded customer expectations.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Completed routine store inventories.

Honorable Discharge

• Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
• Maintained litigation docket and calendars for 12 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
• Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
• Created intake sheets for English and Spanish clients and conducted interviews in both languages.