Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Froman

Oklahoma City

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Document Exception Processor

Farmers Insurance
09.2022 - Current
  • Received and reviewed incoming documents and materials.
  • Investigated processing errors, corrected issues, and sent audits to prevent repeat mistakes.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Tested new systems for functionality, quality and troubleshot problems to assist in the success of future department resources.
  • Identified areas of weakness and recommended process improvements.
  • Utilized problem-solving skills to identify customers and accurately handle documents according to business rules.

Document Processor

Farmers Insurance
12.2019 - 09.2022
  • Handled inbound document processes, document sorting, and labeling.
  • Checked accuracy and completeness of document filing information to identify deficiencies.
  • Pitched in to assist the Toggle department with special projects and tasks.
  • Monitored queues to submit all documents on time or early according to the business's SLA agreement.

Cashier

Citizens of Potawatomi Nation
01.2019 - 12.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for high level cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Shift Manager/Key Holder

Marcos Pizzeria
05.2018 - 03.2019
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Customer Service Representative

Williams-Sonoma
08.2016 - 02.2017
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved ordering, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Associate

Party City
03.2015 - 10.2015
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Noblesville Highschool
Noblesville, IN
01-2015

Skills

  • Workflow management
  • Critical thinking
  • Document classification
  • Active listening
  • Data accuracy
  • Quality management
  • Communication
  • Organization
  • Analytical skills
  • Approachable leader
  • Time management
  • Problem-solving abilities

Timeline

Document Exception Processor

Farmers Insurance
09.2022 - Current

Document Processor

Farmers Insurance
12.2019 - 09.2022

Cashier

Citizens of Potawatomi Nation
01.2019 - 12.2019

Shift Manager/Key Holder

Marcos Pizzeria
05.2018 - 03.2019

Customer Service Representative

Williams-Sonoma
08.2016 - 02.2017

Sales Associate

Party City
03.2015 - 10.2015

High School Diploma -

Noblesville Highschool

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