Experienced professional skilled in effectively managing company assets and nurturing talent for future growth. Strategic planner with a keen eye for identifying multiple avenues for improvement, streamlining operations, and unlocking potential growth opportunities. Seasoned in management, adept at driving sales, leading teams, and providing strong business leadership. Possessing a comprehensive understanding of overall business operations. Committed to three years of managerial experience and dedicated to fostering continuous growth.
RM: Scheduling for 40+ coaches, handling and auditing of federal documents, MPUSD collaboration, interviewing and hiring, staff/student/district relationship avocation, regular site visits, performance evaluations, terminations and other various managerial/supervisor support to ensure all students within our after school program feel safe, supported and can elevate into the best possible versions of themselves
OM: Being the main point of district contact for all operations conflicts, creating rotation schedules, revisiting SOPs to ensure the most optimal work, being perspicacious on all contracts/deals associated with my region
SSM: Ensuring success of each individual program/site for the retention of contracts and support, direct principal communication for consistent updates on the path of my site's success including changes and requests.
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Established and maintained operational standards for 8 school sites.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Receptionist
Del Mesa Carmel
06.2022 - Current
Greet, assist, and provide direction and information to clients, visitors and other guests of the organization
Having understanding and communicating with HOA procedures, policies and bylaws
Taking and delegating messages and scheduling appointments with Administration, as well as recordkeeping and filing.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical Assistant
California Skin Institute (Dermatology)
07.2023 - 10.2023
Room preparations for examinations, sterilizing a variety of instruments by Autoclave
Hands on surgery and procedure assisting
Triaging and screening patients for chief complaints and previous history
Carefully monitoring patient behavior to ensure all staff and clients are safe
Facilitating phone calls between other health care facilities
Understanding all procedures and ethics to perform daily tasks.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Monterey Bay Podiatry
10.2022 - 07.2023
Ensuring all patient rooms are cleaned and fully stocked with sterile instruments prior to each visit
Assist three Doctors with in house procedures, including setting up for procedures, hands on help during the procedure, as well as the clean up process after procedures
Greet, assist, and provide information to patients
Answer and delegate telephone calls to the appropriate party, and oversee faxes/mail
Handle all scheduling within the office for all three Doctors
Filing and organizing patient paperwork and medical records.
Checked patient insurance, demographic, and health history to keep information current.
Kitchen Manager/Service Manager
Chipotle
02.2022 - 05.2022
Taking care of weekly food ordering and inventory, while keeping expenses as low as possible
Provide exceptional customer service, while maintaining safe, and enjoyable food
Meet hard deadlines to confirm and record food standards
Ensure the store was able to open on time, run efficiently throughout the day, while limiting food waste, delegate breaks and punch out times, and making sure the store was closed and cleaned at a reasonable time.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Assistant General Manager
Lids
08.2021 - 12.2021
Interact with customers and help fulfill their sport gear needs
Engage with customers and create relationships, very often creating repeat customers.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Site Lead/ Coach and Peer Mentor at Elevo Learning (Formally Sports For Learning)Site Lead/ Coach and Peer Mentor at Elevo Learning (Formally Sports For Learning)