Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeremias Borrero

Lowell,MA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

19
19
years of professional experience
1
1
Certification

Work History

OneCall Landscaping

Leo Sousa
11.2021 - Current
  • Enhanced curb appeal by designing and implementing attractive landscape projects for residential and commercial properties.
  • Boosted client satisfaction by maintaining clear communication and addressing concerns promptly throughout the project duration.
  • Maintained a safe work environment by enforcing proper use of tools and equipment, conducting regular safety meetings, and providing training when necessary.
  • Streamlined workflow processes to ensure timely completion of projects while adhering to budget constraints.
  • Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
  • Trained new team members on company policies, procedures, and best practices in landscaping techniques to ensure consistent service quality.
  • Exceptional leadership skills led a motivated team towards completing complex landscaping installations within given timeframes.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.

RTA

SquareTrade
09.2014 - 10.2020
  • Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
  • Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Streamlined the daily functions for better efficiency, implementing new scheduling software for workforce optimization.
  • Collaborated with human resources departments to ensure adequate staffing levels were maintained throughout various shifts.
  • Developed comprehensive reporting tools to assist supervisors in tracking key performance indicators related to call center metrics and agent productivity.
  • Optimized resource utilization, analyzing historical data to forecast future call volumes accurately.
  • Increased customer satisfaction scores by effectively managing the real-time queue, ensuring prompt response times to inbound calls.
  • Balanced workload distribution among employees according to skill sets; leading to improved individual performance metrics.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Produced and updated documents, reports and tracking spreadsheets using excell and outlook.

Assistant Manager

Dunkin' Donuts
03.2015 - 11.2016
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cook

Market Basket
03.2013 - 11.2013
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained food safety and sanitation standards.

Shift Leader

MC Donalds Restaurant
07.2005 - 10.2011
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Certification - Computer Network Support Technician

Lincoln Technical Institute
Lowell, MA
04.2015

Skills

  • Complaint Handling
  • Team motivation
  • Operational Efficiency
  • Staff Training and Development
  • Food safety knowledge
  • Customer Service
  • Food Safety Compliance
  • Reliable and punctual
  • Cleaning and sanitation
  • Food and Beverage Service
  • Effective Communication

Certification

CNST ( Computer Network Support Technician)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

OneCall Landscaping

Leo Sousa
11.2021 - Current

Assistant Manager

Dunkin' Donuts
03.2015 - 11.2016

RTA

SquareTrade
09.2014 - 10.2020

Cook

Market Basket
03.2013 - 11.2013

Shift Leader

MC Donalds Restaurant
07.2005 - 10.2011

Certification - Computer Network Support Technician

Lincoln Technical Institute

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Jeremias Borrero